Model #11073066100 KENMORE Residential Dryer

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Question and Answers

Q:

I have a kenmore dryer 110.73066100 that wont start. i replace the eletric control board and it work for just one load. what maybe wrong with this dryer.

A:

I know that it is very important to have your appliances working properly. While you are waiting for your expert answer, I have found a link that will provide some information on the issue. It sounds like there maybe a problem with a fuse, but I would double check the circuit breaker and made sure it's on. I hope this helps.

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Anne -
October 02, 2011
A:

Hi Anne, Thank you for your response. I actually called this in and the kind person whom I spoke with set this up for me, but neglected to let me know whether he'd set up a password for me, so I needed to reset before I could answer. This is a gas dryer, plugged into a 2-gang quad outlet, and they all are working. I looked at the items in the link, but they aren't applicable, I don't think, and I have both the manual and the tech sheet (3979543) which was packed inside the dryer. May I describe the actual problem? It originally got a bit fritzy when pushing the buttons, and eventually wouldn't turn on at all. I used the troubleshooting guide, top left of page 4, and did Test #1, since it wasn't responding at all. At step 5, there was continuity, and it says to replace the electronic control in that case. Just to be sure, I also checked the connections and did the tests on the touchpad and they were all within spec. I ordered one (661652R) via SearsPartsDirect and installed it as directed, but it still wouldn't turn on. I did a bit of research and found that the control panel might need to be reset. I followed those instructions and tried activating the Diagnostic Test Mode. To my delight, everything came up and looked happy. I tried a couple of the keys and they responded correctly, so I cancelled out of that and put a load into the dryer. It worked fine, and heated correctly as far as I could tell. When I put the second load into the dryer, the touchpad froze again, so I did another reset and tried to go back into the test mode, but it refused to turn on at all. I redid the Test # 1 again and got the same issue, that there was continuity between the L1 terminal of the plug and P1-5 on the control board, which is why I replaced it in the first place. Any thoughts would be appreciated. Thank you! Valery

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virely -
October 02, 2011
A:

Make sure that you verify that you still have power at the outlet. Plug a lamp or small appliance into it to make sure that it works. Since you measured continuity in the power cord during Test #1, you likely still have a bad electronic control board even though you just replaced it. Those are rebuilt (reconditioned) control boards (signified by the "R" at the end of the part number. There is a distinct possibility that the control board that you received was bad or that is failed quickly. Based on your diagnosis, I recommend that you replace that electronic control board again. You may also need to check that control panel keypad as shown on page 7 of your tech sheet. These tips may help you fix this dryer problem. If you need more help, reply with additional details.

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Lyle W -
Sears Technician
October 04, 2011
A:

Hi Lyle, Thank you very much for the response. Yes, the outlet is working, I was using it for the trouble light. I did note that it was a reconditioned control board, but wasn't expecting that to be an issue. I did recheck the power cord, just in case, but it is still showing continuity. I have a Fluke 77 that I used to do the full check on the control panel keypad during the first set of tests, but it wouldn't hurt to do it again, just to confirm that it's still happy. Thanks again for your help.

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virely -
October 04, 2011
A:

Hello Valery. I have a couple of more thoughts on this failure. You may want to make sure that the Model jumper is in place on that control board. Page 3 of your tech sheet shows that jumper wire location on the control board. One other issue that you may want to check is the thermistor (temperature sensor) circuit. There have been instances where a short in that circuit will damage the control board or prevent the console from powering up. I hope that this additional information helps. Let us know how this turns out if possible. Thanks.

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Lyle W -
Sears Technician
October 05, 2011
A:

Hi again, Lyle. Thank you for your further thoughts. The Model jumper is in place and it passed the continuity test. The thermistor circuit gave me 13.66 k? twice and 13.67 k? three times, so it's a wee bit over the 3% listed on the sheet. Would that be enough to throw things for a loop? I've thought of a way that I can do the temperature testing on the thermistor, if it's needed. As far as I know, it's the original, so would it be good practice to replace it anyway? I was the person operating the dryer when it went out last time, and didn't see any error codes come up, it just didn't power up. Thanks again for sharing your expertise.

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virely -
October 06, 2011
A:

Virely: Hello, Lyle is off today. Based on your last post and question, I do not believe the thermistor would be causing your symptom. It's either the control board or the console assembly. It's hard to diagnose a failure when it's intermittent. I hope it continues to operate for now on.

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Joey S -
Sears Technician
October 07, 2011
A:

Hi Joey. Thank you for responding. The dryer hasn't been operating at all for the last 2 or 3 weeks. Sorry about my last post--the question marks were Ohm signs that I pasted in, but obviously didn't translate correctly. I don't think that it's the thermistor, either, but wanted to double check, based on what Lyle said in his Oct 5 post. He'd actually previously suggested (Oct 4) replacing the control board again. Any further thoughts you might have would be appreciated. Thanks kindly. Valery

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virely -
October 07, 2011
A:

Hello Valery. Thanks for the additional information. Based on your details, it still appears that the control board is bad since you tested that console and the other components.

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Lyle W -
Sears Technician
October 09, 2011
A:

Hi Lyle. You're welcome for the additional information. Thank you very much for your opinion. I'll be in touch with the people that I bought it from. Valery

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virely -
October 09, 2011
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Q:

Kenmore Dryer Model 110.73066100

A:

Owner's manuals are great to have for any troubleshooting problems. I have searched your model number and found your owner's manual in the Manage My Life. I have attached the link below. Have a great day!

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Dezeray S -
September 27, 2011
A:

From the description you give the problem is a bad console or a loose connection.

The images below show how to raise the console to access the electronic control. The image is of a similar model. Remember to unplug the dryer before raising the console.

There are two ribbon connectors that connect the main control to the console. Try removing the ribbons and then reattach them to the control and see if there is any improvement.

If a better connection doesn't work then you will need a meter to check if the control or the console is at fault.

I hope this helps. You can reply with any additional details or questions for further assistance. You can also tell me if you have a meter and would feel comfortable checking DC voltage.

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Fred M -
Sears Technician
September 29, 2011
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