Model #11068847700 KENMORE Residential Dryer

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Question and Answers

Q:

kenmore dryer model 110.68847700 will not heat we removed lots of lint from the dryer & hose i believe that the heater element is bad

A:

I understand how important it is for your dryer to be working so that you can do your laundry without any further delay and although your dryeris not working properly, I will be happy to help. While you are waiting for an expert answer, I did mange to find a link that will provide you with more information about your problem. Hope this helps!

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Priscilla V -
December 30, 2012
A:

The heating element is one possible cause of a no heat problem. The thermal cut-off and high limit thermostat are also possible causes of the no heat problem. In the console is a heater relay that must close for the dryer to heat. A heater relay or control board can also cause a no heating problem. The best way to check the relay, thermal cut-off, element and high limit thermostat is with a meter to check continuity. If no meter is available there is a trick to checking the relay without a meter. The dryer will run after the push to start button is pressed so the motor relay is okay. One trick is to swap the motor relay and heater relay and see if the dryer will continue to run and if it will heat. If the dryer continues to run then the heater relay, now in the motor relay position is okay and the no heat problem is somewhere below. If the dryer stops running when the push to start is release then the control is likely at fault. Another trick to check the heater relay is to remove the two heavy red wires and join them together with a small piece of insulated wire. If the dryer heats with the relay bypassed then the thermostats and element are okay and the problem is likely the relay or control. I hope this helps. You can reply with any additional details for further assistance.

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Fred M -
Sears Technician
December 31, 2012
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Q:

I have a Kenmore dryer model# 11068847700. It is two years old. The dryer won't stay running when you push the start button. Have to hold down the start button.

A:

How's that finger? I can't imagine having to hold down the button to keep the dryer working. I see that someone else suffered a similar fate. I attached the link from the expert below. I also attached the link to the owner's manual for your model. This may help while you wait for the expert answer.

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Barbara H. -
July 23, 2010
A:

From the description of your problem the most likely cause of this is a bad motor relay but the problem can also be a bad control or connection.

The good news is if the dryer runs when the start button is pressed then the timer, push to start switch, motor and door switch are all okay.

The image below contains the wiring diagram for this type of dryer and if you're comfortable and confident in your do-it-yourself abilities we can check and repair this problem without the cost of a service call.

A volt/ohm meter will be needed to check this problem properly but if you don't have one we'll tell you how to get around that but first check the image below for a picture of the motor circuit of this dryer.

The start sequence for this dryer is when you push the start switch it feeds 120 volts to the motor and to the control on a blue wire with black tracer (BU/BLK) on the P1-5 connector. This is the start sense voltage and when the control receives this voltage it knows the start button has been pushed.

Once the control sees the start sense voltage it immediately puts 48 volts DC to the motor relay on the pink/black wires. The relay closes the circuit between the two blue wires and the motor continues to run when the start button is released.

From the description of the problem the control is not putting out 48DC volts or the motor relay is bad.

With a meter you can check continuity across the motor relay on the two pink/black wires. If the circuit is open then the relay is bad.

If the relay checks okay then most likely the control is the problem.

Any parts you need can be obtained from the following link: Sears PartsDirect .

If you're comfortable with a volt/ohm meter you can check the 120 volts on the blue/black start sense connection at the control and you can check for 48DC volts across the two pink/black wires at the relay. Use extreme caution check live voltage.

If you have no meter or don't know AC volts from DC volts then there is a way to checking this problem without a meter. The trick is that the motor relay and the heater relay are identical so they can be swapped. If you swap the heater relay for the motor relay and the dryer continues to run after you release the start button then the relay was bad.

If the dryer still shuts down then most likely the control is the problem.

The 2nd image shows how to raise the console and access the motor and heater relays.

Remember to unplug the dryer before accessing the console.

I hope this information helps to resolve this problem for you but if any other questions come up while repairing this dryer then submit another question with any additional details for further assistance with this problem.

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Fred M -
Sears Technician
July 26, 2010
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