Model #11063956102 KENMORE Residential Dryer

  • Top And Console
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  • Cabinet
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  • Bulkhead
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Error Codes

Error Code:

Condition:

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Question and Answers

Q:

NO HEAT DRYER

A:

Good afternoon.... I can understand your concern over your dryer not heating. Is it a gas or electric dryer? It would be very helpful if you could include your full model number. I've located a link that is very similar to what you're experiencing. I hope it will apply to your unit in particular. You might try a hard restart. To perform a hard restart you would cut power to the unit by either unplugging it or turning off the circuit breaker for 10 minutes, then restore power. This will reboot it back to it's factory settings. Please provide us any additional information by using the box below and we will investigate the matter further. Have a nice day.

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Henry -
December 16, 2012
A:

the model is 11063956102 kenmore elite electric dryer, and ive tested the heater element its at 10.4 ohms the high limit thermostat and the operating thermostat are at 00.5-00.1 ohms the timer motor is at 2.377 ohms, the power to the dryer is good i checked it up to the spilt behind the control panel of the dryer, the one time thermal fuse is good, and the thermistor is at 17 ohms at room temp,

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Carter -
December 16, 2012
A:

okay so i followed the link yo gave me and i found out it was the heater relay :) I.ve looked all over the internet to try and find possible problems and nothing pointed me at the the relay idk if i was just not looking in the right places or what but i bypassed the relay to check and my coils started to glow!!!!! wooo :) so my question now is it alright to keep the relay bypassed and use the dryer until the relay is purchased and replaced ?

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Carter -
December 16, 2012
A:

Thank you for submitting your question. I'm glad you were able to find the faulty part. I do not recommend leaving the relay in bypass. You can cause something else to short out and have a fire. I recommend waiting until you receive the part for replacement. Please let us know if there is anything else we can assist you with. Thank you for using Manage My Life.

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Tykara -
Sears Technician
December 17, 2012
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Q:

my kenmore dryer lights up but does not run

A:

I understand how concerning this can be. Managemylife.com is a great place to find the answers to just about anything, especially on appliances. I would suggest that you provide a little more information such as the make and complete model number of your product so your expert will be able to research and provide you the best possible answer. Continue this existing thread. Just log back into the website, go to your profile and find your question you asked and then click on join the conversation and provide that information. This will speed up the process for you and save you some time.

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Dezeray -
August 28, 2012
A:

kenmore dryer electric model number 110.63956102

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Anonymous -
August 28, 2012
A:

The thermal fuse was a good try if an electric dryer is not running. Other reasons a dryer might not run include the timer, belt switch,door switch or even the motor. I can most likely help you do-it-yourself but a model number would be very helpful. If you can reply with a model number I can provide you more information on how to check and repair this problem. If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services . For further assistance please reply with a model number.

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Fred M -
Sears Technician
August 29, 2012
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Q:

my kenmore elite model number 11063956102 dryer start button comes on then goes off

A:

We seem to do our laundry every day. I'm sorry to hear that you are having some issues with your Kenmore dryer. I did some research at Managemylife website and found two expert answers to a similar question that may help until your expert can respond. I have attached the link below so you can check it out. If you are thinking about scheduling service and have a qualified technician assist you, I have also attached the link to SearsHomeServices. I hope the links below will help you out.

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James -
April 20, 2012
A:

From the description of your problem the most likely cause of this is a bad motor relay but the problem can also be a bad control or connection.

The good news is if the dryer runs when the start button is pressed then the timer, push to start switch, motor and door switch are all okay.

The image below contains the wiring diagram for this type of dryer and if you're comfortable and confident in your do-it-yourself abilities we can check and repair this problem without the cost of a service call. Remember to unplug the dryer first.

A volt/ohm meter will be needed to check this problem properly but if you don't have one we'll tell you how to get around that but first check the image below for a picture of the motor circuit of this dryer.

The start sequence for this dryer is when you push the start switch it feeds 120 volts to the motor and to the control on a blue wire with black tracer (BU/BLK) on the P1-5 connector. This is the start sense voltage and when the control receives this voltage it knows the start button has been pushed.

Once the control sees the start sense voltage it immediately puts 48 volts DC to the motor relay on the pink/black wires. The relay closes the circuit between the two blue wires and the motor continues to run when the start button is released.

From the description of the problem the control is not putting out 48DC volts or the motor relay is bad.

With a meter you can check continuity across the motor relay on the two pink/black wires. If the circuit is open then the relay is bad.

If the relay checks okay then most likely the control is the problem.

Any parts you need can be obtained from the following link: Sears PartsDirect .

If you're comfortable with a volt/ohm meter you can check the 120 volts on the blue/black start sense connection at the control and you can check for 48DC volts across the two pink/black wires at the relay. Use extreme caution check live voltage.

If you have no meter or don't know AC volts from DC volts then there is a way to checking this problem without a meter. The trick is that the motor relay and the heater relay are identical so they can be swapped. If you swap the heater relay for the motor relay and the dryer continues to run after you release the start button then the relay was bad.

If the dryer still shuts down then most likely the control is the problem.

The 2nd image shows how to raise the console and access the motor and heater relays.

Remember to unplug the dryer before accessing the console.

I hope this information helps to resolve this problem for you but if any other questions come up while repairing this dryer then submit another question with any additional details for further assistance with this problem.

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Fred M -
Sears Technician
April 22, 2012
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