Model #11062996102 KENMORE Residential Dryer

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Question and Answers

Q:

What is wrong with my Kenmore model 11073952102 gas dryer when it only continues to run if the start button is held down?

A:

From the description of your problem the most likely cause of this is a bad motor relay but the problem can also be a bad control or connection.

The good news is if the dryer runs when the start button is pressed then the timer, push to start switch, motor and door switch are all okay.

The image below contains the wiring diagram for this type of dryer and if you're comfortable and confident in your do-it-yourself abilities we can check and repair this problem without the cost of a service call.

A volt/ohm meter will be needed to check this problem properly but if you don't have one we'll tell you how to get around that but first check the image below for a picture of the motor circuit of this dryer.

The start sequence for this dryer is when you push the start switch it feeds 120 volts to the motor and to the control on a blue wire with black tracer (BU/BLK) on the P1-5 connector. This is the start sense voltage and when the control receives this voltage it knows the start button has been pushed.

Once the control sees the start sense voltage it immediately puts 48 volts DC to the motor relay on the pink/black wires. The relay closes the circuit between the two blue wires and the motor continues to run when the start button is released.

From the description of the problem the control is not putting out 48DC volts or the motor relay is bad.

With a meter you can check continuity across the motor relay on the two pink/black wires. If the circuit is open then the relay is bad.

If the relay checks okay then most likely the control is the problem.

Any parts you need can be obtained from the following link: Sears PartsDirect .

If you're comfortable with a volt/ohm meter you can check the 120 volts on the blue/black start sense connection at the control and you can check for 48DC volts across the two pink/black wires at the relay. Use extreme caution check live voltage.

If you have no meter or don't know AC volts from DC volts then there is a way to checking this problem without a meter. The trick is that the motor relay and the heater relay are identical so they can be swapped. If you swap the heater relay for the motor relay and the dryer continues to run after you release the start button then the relay was bad.

If the dryer still shuts down then most likely the control is the problem.

The image shows how to raise the console and access the motor and heater relays. Your particular dryer has two end caps that will come off to access the two screws holding the console down.

Remember to unplug the dryer before accessing the console.

I hope this information helps to resolve this problem for you but if any other questions come up while repairing this dryer then submit another question with any additional details for further assistance with this problem.

Read More
Fred M -
Sears Technician
January 13, 2010
A:

I see that "Jerome G. - Personal Solutions Manager, about 2 days ago" provided an answer to this question. However, the answer is not visible when I open the question. Can I see that answer? I am having exactly the same problem, only with an electric 11062996102 model dryer.

Read More
robthughes20169 -
January 04, 2010
See more answers
Q:

What would cause my Kenmore dryer model 110.62996102 to stop when the start button is released?

A:

From the description of your problem the most likely cause of this is a bad motor relay but the problem can also be a bad control or connection.

The good news is if the dryer runs when the start button is pressed then the timer, push to start switch, motor and door switch are all okay.

The image below contains the wiring diagram for this type of dryer and if you're comfortable and confident in your do-it-yourself abilities we can check and repair this problem without the cost of a service call.

A volt/ohm meter will be needed to check this problem properly but if you don't have one we'll tell you how to get around that but first check the image below for a picture of the motor circuit of this dryer.

The start sequence for this dryer is when you push the start switch it feeds 120AC volts to the motor and to the control on a blue wire with black tracer (BU/BLK) on the P1-5 connector. This is the start sense voltage and when the control receives this voltage it knows the start button has been pushed.

Once the control sees the start sense voltage it immediately puts 48 volts DC to the motor relay on the pink/black wires. The relay closes the circuit between the two blue wires and the motor continues to run when the start button is released.

From the description of the problem the control is not putting out 48DC volts or the motor relay is bad.

With a meter you can check continuity across the motor relay on the two pink/black wires. If the circuit is open then the relay is bad.

If the relay checks okay then most likely the control is the problem.

Any parts you need can be obtained from the following link: Sears PartsDirect .

If you're comfortable with a volt/ohm meter you can check the 120 volts on the blue/black start sense connection at the control and you can check for 48DC volts across the two pink/black wires at the relay. Use extreme caution check live voltage.

If you have no meter or don't know AC volts from DC volts then there is a way to checking this problem without a meter. The trick is that the motor relay and the heater relay are identical so they can be swapped. If you swap the heater relay for the motor relay and the dryer continues to run after you release the start button then the relay was bad.

If the dryer still shuts down then most likely the control is the problem. It would be unusual for both relays to be bad at the same time.

The 2nd image shows how to raise the console and access the motor and heater relays.

Remember to unplug the dryer before accessing the console.

I hope this information helps to resolve this problem for you but if any other questions come up while repairing this dryer then submit another question with any additional details for further assistance with this problem.

Read More
Mark T Personal Solutions Manager -
Sears Technician
January 07, 2010

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