Model #11047798800 KENMORE ELITE Residential Washers

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Question and Answers

Q:

Kenmore Elite 110.47798800 drum out of balance

A:

Forgot to mention As a secondary note the washer was working fine until I installed the pedistals, which require me to lay the washer on it's back. Since then I have been having this issue.

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Ryan -
May 27, 2013
A:

I can appreciate the efforts you have put into investigating this issue.  Another thing to consider since all of the supports seem valid, is to inspect the flooring the washer is on.  Sometimes weak flooring will cause the symptoms you're describing.  Most of the links I've located discuss support channels I know you've already inspected.  I did find a link that might offer more information on the topic.  Click here to view the link.  Though this link discusses a different model number,
the mechanics are likely going to be very similar.Keep in mind that an expert will be
responding within the next two business days if not sooner and will likely offer you more information and
instruction.  If you feel you would need further assistance,  or if you feel like you would be more comfortable
having an expert resolve your issue, I would strongly recommend Sears Home Service.com.  Click here to open to
their page for home service.  I hope this will help you and have a nice day.

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Henry -
May 27, 2013
A:

Here are some pictures of the unit. Also it is "unfrotunately or not" not the floor as it had been operating fine before being tipped on it's back to install the pedistals. There now is a gap at the bottom of the steel drum and the front edge of the washer. As seen in the first picture.

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Ryan -
May 28, 2013
A:

Thank you for your question.  I am sorry you are having a problem with your Kenmore Elite 110.47798800 Front Load Washer

Walking across the floor is a little extreme.  Checking the shocks and springs was a good idea.  I little shaking and vibration might be expected but the unit should not walk across the floor.  Does the basket seem to have a lot of play?  The basket is supported by three arms and if one come loose then the washer will shake and walk.  This would be a difficult problem to pin down since the only access to the basket support is to remove the basket from the drum. 

The springs and shocks are still the most likely suspects.  The springs are most likely okay since you see both. 

Is there a problem with the drum empty and does the problem happen with all loads?  Where any shipping bolts used befor the washer was moved and if they were used were they removed?  Ideally shipping bolts should be used whenever the washer is moved. If used they must be removed. 

I hope this helps.  You can reply below with any additional details for further assistance.  You can also have the washer checked in your home by a Sears technician.  Here is the link: Sears Home Services .

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Fred M -
Sears Technician
May 30, 2013
A:

Hello Thank you for the advice. The washer does not have any of the shipping bolts in. The issue is apparent no matter what the load is in the washer. Is there an easy way to determine if the shocks are all okay? And is there a maual to help guide me through the process of checking the basket supports? The basket does have quite a bit of play "can move it a good couple inches back and to any side. The only reason I had strayed from the shock route was due to the fact that the actual basket is pulled away from the front of the washer.

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Ryan -
May 30, 2013
A:

The image below contains information concerning the shocks. I hope it is helpful to you. If the basket inside the outer tub moves 2 inches up/down then the bearing or drum support is likely broken. If the outer tub with basket inside is moving 2 inches then thay would be normal is the shocks and springs will allow some movement. If the shocks are mounted and not loose and the basket has the 2 inch movement the the problem will most likel require a technician to repair.

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Fred M -
Sears Technician
June 01, 2013
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Q:

kenmore elite front load washer 11047798800 were can i find some bolts?

A:

When looking to find some parts for an appliance, Manage My Life is here to help. While you are waiting for your expert answer, I did manage to find a link in where you can enter your appliance model number and a parts list diagram will pop up in where you can find and order some great parts. I hope my link is useful.

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Joseph P. -
July 18, 2011
A:

Hi Omar,

Thank you for submitting a question to Manage My Life.

I am sorry you are having problems with your washer.

I am not exactly sure which bolts you are referring to. If you can send a picture of the bolts and where they are located, I should be more able to help.

Also, you should be able to match these bolts at your local hardware store. You can use Locktite as long as the bolts are used with metal nuts or are screwed into metal.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.

Thanks again for using Manage My Life.

Landell

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Landell -
Sears Technician
July 19, 2011
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Q:

I have a front loading Kenmore elite washer that has an F35 error message on it. Any tips? Model # 11047798800

A:

I'm sorry that you are having some difficulties with your Kenmore Elite Washer. I did some research for you at Managemylife.com and found an expert answer to a similar question that may help you until your expert can respond to your specific question. The link is attached below. Please remember that the expert is able to walk you through a repair like this and even help you order any required parts.If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com.

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James -
July 08, 2011
A:

The F35 indicates that the main control board detects a problem with the analog pressure sensor (water level pressure switch) in the washer.

This component senses and controls water level in the washer. This failure could be caused by a pinched or broken air hose between the air trap at the bottom of the washer tub and the analog pressure sensor. It can also be caused by a clogged air trap or a failed analog pressure sensor.

If you are able to unplug the washer and pull off the top panel, you can check for the probable cause of this failure. To remove the top panel, remove the screws on the very back of the panel that secure it to the washer cabinet. Pull the top panel back slightly and then and off of the washer.

The pressure switch is located on the side wall just behind the expansion control board. It will look a little different. You can check the air pressure hose connection and the wire harness connection on this component. If you find no problems, then you will likely need to replace the component.

You can order the part from the Sears PartsDirect website. Use your full model number to access the parts list diagram for your model of washer and order the correct part.

If you need more help, resubmit your question with additional details and the full model number of your washer.

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Fred M -
Sears Technician
July 10, 2011
A:

Thanks for the reply. I have checked the pressure switch tube and hose. The hose is in good shape and the switch was intact. I'm now assuming its the switch itself. I have a part # (w10415587) but this item is on backorder which is worrisome. Is there another replacement part that would work?

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Mary -
July 10, 2011
A:

There is no substitute part. The part being backordered should tell you how often the switch has failed. Patience is asked but remember the story of the squeaking wheel getting the grease.

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Fred M -
Sears Technician
July 11, 2011
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