Model #11047571602 KENMORE Residential Washers

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Error Codes

Error Code:

Condition:

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Question and Answers

Q:

Code F-28. Kenmore washer HE 2t. 11047571602 Kenmore Residential washer

A:

Searspartsdirect.com is always a great resource to find the answers to your parts questions. Your Sears partsdirect expert will research your question and respond within two business days but usually sooner. Thank you for using Searspartsdirect.com!

 

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Joseph P. -
July 27, 2013
A:

Thank you for using ManageMyLife.com. I am sorry for the issue you are experiencing with the washer, I know how frustrating that can be.

The F28 error indicates a serial communication error between the motor control board and the main machine control board on the washer.

For your convenience, I have included below a copy of the F28 error with possible causes and procedures to fix:

If you would feel more confident having a Sears Home Service technician help assist with the diagnosis/repair, click here to be directed to the page to set up service.

If you have any further questions or inquiries, please don't hesitate to ask. Thank you for using ManageMyLife.com.

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Desirea -
Sears Technician
July 27, 2013
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Q:

Removal of control panel front cover Kenmore Washer

A:

I did some research on your model number but was not able to find any information on it. Your expert will be able to help answer your question. I would like to suggest verifying the model number. It may take 24-48 hours for your expert to respond. I do hope everything works out on the washer.

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Marc -
November 09, 2012
A:

Sorry - model is 11047571602. Thanks for the correction. Part number that is going bad is the electronics module 8540490. The part number I must remove is for the Control Panel Front Cover - 10099605

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mchladdison -
November 09, 2012
A:

Thank you for submitting your question. Disassembly of an appliance can be confusing sometimes. I will be happy to assist you. The image below should assist you in the removal of the console. For more visual assistance, I was able to access a video of this procedure. I hope this helps. Please reply back to this thread if you require further assistance. Thank you for using Manage My Life.

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Tykara -
Sears Technician
November 10, 2012
A:

Thank you for your help

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mchladdison -
November 13, 2012
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Q:

Kenmore front load washer 11047571602

A:

Having a working washer is a necessity. I found some information on the F-24 error code that I am hoping will help you out with the washer. I am adding the link below to help you with your question while you wait for your expert response. I do hope that this will help you out with your washer.

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Marc -
August 01, 2012
A:

Hello Alejandra,

I'm sorry to hear that your washer gave you an F24 error and I would like to assist you with it. The F24 is a temperature sensor error that is generated by the electronic control to notify you that the water temperature is out of range. This can be caused by several things, but the usual culprit is the wiring on to the sensor. I have included a diagram that shows where the sensor is located.

Be sure to unplug the washer and shut the water off to it, prior to working on it. The quickest way to test the sensor is from the top of the machine at the control board. There are three screws that hold the top of the machine on. They are located in the back of the machine and once they are removed, the top will slide back about a 1/2 inch and can then be lifted off. Look for connector TH2 on the main control board and read the ohms and compare them to the chart. If it is an incorrect reading or an open circuit, remove the back of the machine and make the ohm check right at the sensor. If out of tolerance directly at the sensor, replace the heater and sensor assembly. If the ohms are correct at the sensor, either repair or replace the wiring harness.

If all of the sensor checks are ok, it is likely to be an electronic control failure. Sears Parts Direct is a direct link to parts for you washer.

Please let me know if there is anything further that I may assist you with.

Jerry C

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Jerry C -
Sears Technician
August 02, 2012
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