Model #11047081601 KENMORE ELITE Residential Washers

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Question and Answers

Q:

Error code F28 11047081601 Kenmore Elite Residential washer

A:

Thank you for choosing Sears Parts Direct. I will be more than happy to help with your washer. Upon researching model 11047081601; the “F28” error code indicates that communication between the central control unit and the motor control unit cannot be sent properly. You can unplug the washer and check the wire harness between the MCU (motor control unit) and the CCU (central control unit), make sure that the wire harness is not damaged or disconnected.  If there is no problem with the harness then the technician will need to further diagnose the problem to find out which one of the two control boards may be causing the problem.

I trust this information will help you, we appreciate your business thank for choosing Sears.

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CarlosZ -
Sears Technician
April 08, 2015
Q:

Washer will not power on 11047081601 Kenmore Elite Residential washer

A:

Thanks for your question- we see that no one from the community responded.  If you still require assistance on this topic, please resubmit your question with any updated information and we will have one of our experts take a look.  Also, we have updated our site to include information regarding common repairs and diagnosis, which can be found here: www.searspartsdirect.com/repair-help.html.  If you are looking for your owner’s manual, it can be found here: http://www.searspartsdirect.com/partsdirect/user-manuals.  Thanks for visiting SearsPartsDirect.com.

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Sherman_G_Wallace -
Sears Technician
May 14, 2014
Q:

f21 error code 11047081601 Kenmore Elite Residential washer

A:

Thank you for contacting SearsPartsDirect.com with your question about your Kenmore Elite Washer model 11047081601. I am so sorry you are getting a F21 error code. I know the laundry can pile up when the washer isn't working and I am sure you want this fixed quickly. I will be happy to help you with this. 

The F21 error code indicates a drain time that exceeds eight minutes. After eight minutes the water valves turn off and the pump will stop running. Press PAUSE/CANCEL to drain the machine. The display will be cleared and the machine will turn off after a maximum of eight minutes. 

To determine what caused the problem I suggest you do the following:  Check the drain hose. Make sure it is not plugged or kinked. Disconnect the power to the washer - check the drain pump filter for foreign objects that may be impeding the water flow. Check the electrical connections at the pump for loose or damaged wires/connectors. Restore power to the washer. If you run another cycle and the pump does not engage, then you will likely need to replace the pump. I have included the blue link below to order the pump.

Click here. 

If you prefer to have a technician diagnose and repair the washer for you, you can set up service at www.SearsHomeServices.com or by calling 1-800-469-4663. I hope this answer your questions. If you need further assistance, please repost your question with additional details. Thank you for choosing Sears, we appreciate your business. 

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Rachel Morgan -
Sears Technician
April 29, 2014

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