Model #11045087402 KENMORE ELITE Residential Washers

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Question and Answers

Q:

what does the error code F02 mean on a model 110.45087402 Kenmore Elite Smartwaswh? 11045087402 Kenmore Elite Residential washer

A:

Thank you for choosing SearsPartsDirect.com and being a valued member.  I can certainly understand how frustrating it can be when your washer is showing an error code. 

F02- Means long drain.

If the drain time exceeds eight minutes, the water valves are turned off and “F/02” is flashed. Press PAUSE/CANCEL two times to clear the display.
NOTE: After four minutes the “Sud” error will be displayed, then four minutes later the “F/02” error code will be displayed.

Possible Causes / Procedure
1. Check the drain hose and make sure it is not plugged
or kinked.
2. Unplug washer or disconnect power.
3. Check the electrical connections at the pump and make
sure the pump is running.
4. Check the drain pump filter for foreign objects.
5. Plug in washer or reconnect power.
6. If the above does not correct the problem, go to step 7.
7. Unplug washer or disconnect power.
8. Replace the pump.

You can also visit searpartsdirect.com for parts, diagrams, and repair information.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for your question. Have a great day. 

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Natasha12 -
Sears Technician
May 21, 2015
Q:

Code F06

A:

Hi Beth,

Thank you for submitting a question to Manage My Life.

Due to a glitch in our system this response was delayed. I apologize for any inconvenience this may have caused.

The F/06 error is a DRIVE MOTOR TACHOMETER ERROR. The control is unable to properly detect motor speed and the machine will shut down. If a failure occurs during high-speed spin, the door will be unlocked after three minutes.

Possible Causes / Procedure:

  1. Verify the shipping system including shipping bolts, spacers and cables are removed.
  2. Unplug washer or disconnect power.
  3. Check wire harness connections between the drive motor and the Motor Control Unit (MCU), and between the MCU and the Central Control Unit (CCU).
  4. Plug in washer or reconnect power.
  5. Check the MCU by looking for operations of the drive motor.
  6. Check the drive motor for powered rotations.

The remaining checks will require the use of an ohm/volt meter and you will have to perform ohm checks and/or live voltage checks. If you have a meter and are confident in your ability to safely perform these checks, reply to this post and I will be happy to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Here is a link that you may use to view the parts list diagram and for parts purchases; Sears Parts Direct .

I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.

Landell

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Mark T -
Sears Technician
February 28, 2012
A:

I would be interested in hearing about how to do the ohm and voltage checks. Thanks!

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Anonymous -
March 19, 2012
A:

The F6 error code for this model indicates a drive motor tachometer error. The control board is unable to properly detect the motor speed. If you have a volt/ohm meter I can give you a few checks that will help you diagnose the problem. Always unplug or de-energize electrical equipment before removing covers or attempting service. Be careful and wear appropriate hand protection when working around sharp metal parts. You will need to gain access to the MCU (Motor Control Unit), and ohm the motor windings and the tachometer (see images below). The image that shows the MCU connection should be as it is in your washer, there should be 5 black wires and 1 green wire. The black wires are as follows, pin 1 on top and pin 5 on the bottom (see image). Set your meter to read resistance and check pin 1 to pin 2, pin 1 to pin 3, and pin 2 to pin 3, these should all read approximately 6 ohms. Next check pin 4 to pin 5, it should read approximately 115 to 125 ohms. If any of these readings are not very close to the values I have given you, check continuity on the wires from the MCU to the drive motor. If the wires check good, the drive motor is bad and will need to be replaced. If all readings are close to the values I gave and there is not an issue with the wires the MCU will need to be replaced.

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Mark T -
Sears Technician
March 21, 2012
A:

I have this same problem however I did the tests for the motor and it checks out as good. When I cycle the washer with an empty load the washer code does not appear. Would this indicate the motor is bad even thought the resistance tests show good?

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Steven -
December 03, 2012
A:

Steven, If all of the motor readings are fine, I recommend checking the wire connections from the motor to the motor control and from the motor control to the main control. If all of the connections are fine, the likely cause of the problem is a faulty motor control. The control can be ordered from the following link. Kenmore washer parts Please remember this diagnosis is based off what you posted. There is a chance it could be a harness or a different part.

I hope this is helpful. Please let me know if you need further assistance.

Mark.

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Mark T -
Sears Technician
December 04, 2012
A:

i have a kenmore washer 110.45872403 with the F06 error. i have replaced the motor and still get the error code. i just replaced the central control unit with a refurbished unit and now the motor will not turn on and the soap dispenser is locked in the softener position. i replaced the unit with the old CCU, and still no motor, but the dispenser works. i ohm'd the motor and got 7.5 on the windings and 118 on the tach. any ideas??

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david -
December 07, 2012
A:

David,

I am sorry you are having a problem with the washer. Seeing as you replaced the motor and still have the error code, I recommend checking the ac voltage to the motor control. With the washer unplugged gain access to the motor control near the motor. Once you have access to the motor control, find the two pink wires. Then turn you meter to check ac voltage and connect the leads to the backside of the pink wires. Once it is connected, plug the washer in, start a drain, and spin cycle. While the washer is running, monitor the voltage to the motor control. You should have 120 volts. If you have this voltage, unplug the washer and check the harness with the three small blue wires. You need to check this harness at the motor control all the way to the unit control. If the harness is fine, I recommend replacing the motor control.

I hope this is helpful. Please let me know if you need further assistance.

Thank you for using Manage my life. Mark

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Mark T -
Sears Technician
December 10, 2012
A:

I've got this F6 problem, too. I have checked the wiring harnesses, the motor impedence and all connections. Everything checks out. Is there a way to further troubleshoot what may be causing the F6 error by the timing of when the error comes up? I haven't come across any in my research, but the F6 comes up very randomly, at the beginning, middle or end of a wash cycle and can continue to come on and not wash clothes or run multiple loads without trouble...I don't want to throw money at this problem and not have a solution. Other people who have had the F6 error have reported far more consistency of when it comes on. My inconsistency makes me think it would be wiring connections, but that does not appear to be the case. Any guidance on whether the MCU replacement is a smart move vs the CCU replacement vs buy a new machine?

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Richard -
January 11, 2013
A:

Richard, If you are sure you do not have a connection problem I recommend doing the motor ohm checks listed above. If you have done those and all the reading are within specifications, I suspect the motor control will be the problem. Without a model number, I am not sure what motor control your unit takes. If the motor control is only a few hundred dollars, I recommend replacing the motor control. If the motor control cost $500.00, you may consider purchasing a new washer. I posted a link below that will take you to the front load washers we offer. Please reply below if you have any other questions or concerns. Thank you for using Manage my life. Mark.

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Mark T -
Sears Technician
January 13, 2013
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Q:

Control Panel Locked Washing Machine

A:

I know how concerning it is when a major appliance starts to malfunction. While your waiting for an expert to respond, I attached a link below including your owners manual. In the manual it will include information on unlocking your washer. I also included a link from a previous post that will provide you with some information on the water leak. I hope this helps.

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Jackie S -
January 19, 2012
A:

Thanks for contacting ManageMyLife.com. I am sorry you are having a problem with your washer. It sound like you have two different problems with your washer. The control panel locked could be as easy as child lock which usually is hold the the drain & spin button for 3 seconds and let go as per owner's manual. If that doesn't correct the control panel then it would be the user interface board. The leaking water could be a hose the outer tub cracked or a door seal. Please look a the image below for the proper instructions to check the door seal.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. You may visit SearsHomeServices.com and click on the red Start now button.

Please feel free to let me know if you need further assistance.

Thank you for using ManageMyLife.com.

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Jonathan B -
Sears Technician
January 19, 2012
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