Model #11028942891 KENMORE Residential Washers

  • Control Panel
    3 Results
  • Top And Cabinet
    3 Results
  • Rear Panel
    3 Results
  • Agitator/basket/tub
    3 Results
  • Brake/clutch/gearcase/motor/pump
    3 Results
  • Machine Base
    3 Results
  • Bleach/detergent/rinse Dispenser
    3 Results
  • Water System
    3 Results
  • Wiring Harness
    3 Results
  • Miscellaneous
    3 Results
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Error Codes

Error Code:

Condition:

Check/Repair:

Question and Answers

Q:

washing machine stopped mid-cycle

A:

Good morning... I can fully understand your concern regarding this issue. I did locate a link that will discuss this situation in greater detail. Keep in mind that an expert will be responding within the next two business days if not sooner and will likely offer you more information and instruction. I hope this link will help guide you as to what might wrong with your washer and have a nice day

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Henry -
December 30, 2012
A:

Your symptoms point to a problem with the lid switch. The washer will not run in the drain and spin mode if that lid switch is not working. The first image below shows how to remove the cabinet and it also shows how to place an insulated jumper wire in that lid switch to bypass it for a test. The second image shows how to remove the end caps on the console so that you can access the screws and open the console. I recommend that you unplug the washer and access that lid switch. Check it for damage. Bypass it as shown below with a piece of insulated wire to see if the washer will run in the drain and spin mode. If it does, then that lid switch (part 3949238) will need to be replaced. You can order that part from this page: Lid Switch for Kenmore Washer Model 110.2894291 . Be sure that you unplug the washer before accessing internal components and replacing parts.

Note: Do not continue to run the washer with that lid switch bypassed beyond that brief test described above. The lid switch should be replaced before continuing to operate the washer for normal use.

If the lid switch is okay, then you could have a problem with the timer, the motor or the wiring in that drive motor circuit. Reply with additional details if you need more help with this problem.

If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services .

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Lyle W -
Sears Technician
January 02, 2013
A:

Where is the images you refer to in order to access the lid switch?

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willwils -
May 11, 2013
A:

Hello willwils. If you are viewing this answer through the Sears PartsDirect.com website, then you will not be able to view the images. You can copy and paste this URL into your browser to visit the Manage My Life website and view the thread with images included: http://www.managemylife.com/mmh/questions/330012-washing-machine-stopped-mid-cycle I re-posted the procedure for accessing that lid switch below this response. We are having problems with some images appearing correctly on our website. I apologize for that issue.

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Lyle W -
Sears Technician
May 13, 2013
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Q:

agitator doesn't seem to work well enough 11028942891 Kenmore Automatic washer

A:

Searspartsdirect.com is always a great resource to find the answers to your parts questions. Your Sears partsdirect expert will research your question and respond within two business days but usually sooner. Thank you for using Searspartsdirect.com! 

 

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Yadira B -
March 20, 2013
A:

Thank you for contacting ManageMyLife.com regarding the top part of the agitator in your Kenmore washer not moving. I'm happy to help you today. Your issue indicates the likely failure will be with the agitator dogs (part# 80040) needing to be replaced. I have found a you tube video that has the complete instructions for replacing the dog. Your model might look slightly different but the basic steps are the same. First, make sure to unplug the washer before you start any service.

Please click here to view the video. Parts can be purchased from Sears PartsDirect.

If you do not feel comfortable repairing this issue yourself, service can be scheduled at the following link: Sears Home Services.

I really hope this information helps you today. For further assistance, please respond to this thread. Thank you for using ManageMyLife.com. 

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Korinna S -
Sears Technician
March 20, 2013
A:

thank you for the quick reply and clear advice!

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rachel -
March 20, 2013
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Q:

i have a kenmore washer it won't wash or spin .model # 11028942891

A:

I understand how important it is for your washer to be working so that you can do your laundry without any further delay and although your washer is not working properly, I will be happy to help. While you are waiting for an expert answer, I did mange to find a link that will provide you with more information about your problem. Hope this helps!

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Priscilla V -
December 26, 2012
A:

Thank you for your question and I understand your concern.

Based on your symptom and details, the motor coupler is most likely broken. The motor coupler #285753A can be ordered from Sears Parts Direct.

In order to access and replace the motor coupler; the cabinet, drain pump and motor will need to be taken off. The control panel must first be placed in the service position. There is a screw located at the bottom of the left and right hand end cap to remove. You must first remove the left and right hand end cap covers in order to access the screws. To remove the end cap covers; lift the top rear edge of the end cap cover up and then pivot it towards the front of the washer. Remove the screws at the bottom of the right and left hand end caps. Slide the control panel towards the front of the washer and lift it up and hinge over the rear panel. NOTE: Disconnect the power cord from the power source before servicing.

After placing the control panel in the service position, disconnect the three wire lid switch harness plug from the top of the washer. Remove the plastic cover located on the top over on the left side. Disconnect the hoses connected to the dispenser side of the manifold. You will need to pop the two gold colored cabinet clips securing the back panel to the cabinet. Open the lid and lean the top of the washer towards you and walk the cabinet out of the way. You now have access to the drain pump and motor in order to remove them both. You leave the two hoses connected to the drain pump. The drain pump is secured with two spring clamps. Pry the clamps off and pull the pump from the motor shaft and pivot the pump over to left of the brace. The motor is also fastened with spring clamps but you may need to remove the two screws securing the clamp to the motor first. Disconnect the motor harness connector and remove the motor. The motor coupler consist of three parts. One part slides up flush to the end of the motor shaft, the other slides up flush to the input shaft of the gearcase. The third part connects the two. You may need to sand the ends of the motor shaft and gearcase shaft in order to slide/tap the couplers on. Sand them enough to remove the rust from the ends of the shafts before attempting to slide the parts on.

I added three images below to reference. I hope this is helpful. If I may be of further assistance as more details become available, please reply to this post.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Joey S -
Sears Technician
December 26, 2012
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