Model #11028874891 KENMORE Residential Washers

  • Top And Cabinet
    3 Results
  • Control Panel
    3 Results
  • Rear Panel
    3 Results
  • Agitator/basket/tub
    3 Results
  • Brake/clutch/gearcase/motor/pump
    3 Results
  • Machine Base
    3 Results
  • Wiring Harness
    3 Results
  • Water System
    3 Results
  • Miscellaneous
    3 Results
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Error Codes

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Question and Answers

Q:

I started a load of clothes in my washer but a few mins later I noticed that it was not agitating the motor was on but not agitating. Couldn't get it to drain. 11028874891 Kenmore Automatic washer

A:

Thank you for choosing SearsPartsDirect. I will be more than happy to assist you with your Kenmore washer.

From the information you have provided above, there could be a couple of parts you may need to check/replace. The first, (which seems more common) is the motor coupler. This is what engages the shaft to the motor allowing it to agitate. Another common part is the agitator dogs. These are 4 little ear shaped parts that sit at the to of the agitator to make it move back and forth. Lastly a faulty lid switch can cause no agitating in the unit. I would suggest starting with the dogs and coupler before going to the lid switch.

I hope you found this information useful. Again thank you for choosing Sears, we appreciate your business, have a great day.

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Benny23 -
Sears Technician
January 12, 2015
Q:

i just received an new timer i ordered for my washing machine...i have got it ready to replace but i need instruction on how to remove the timer knob in front.

A:

A washer is definitely something we depend on and when it begins to malfunction it can be a huge inconvenience. While you are waiting for an expert to respond, I have attached a helpful video link below that may provide information to assist you with your question.

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Barbara H. -
November 18, 2011
A:

Hi Marie,

Thank you for submitting a question to Manage My Life.

This timer knob is screwed on to the shaft of the timer. All you should have to do is unscrew it counter clockwise. On some models you may have to pull the knob out then unscrew it.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Here is a link that you may use to view the parts list diagram and for parts purchases; Sears Parts Direct .

I hope this is helpful. Check the things I have covered here, and if I may be of further assistance, include more details, in a reply to this post.

Landell

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Landell -
Sears Technician
November 20, 2011
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Q:

I have a kenmore washer that wont spin or aggiate? What should I look for?

A:

A washer is definitely something we depend and when starts malfunctioning it can be a big inconvenience. I have attached some links below that give great information on way this may be happening. Hope it helps!

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Priscilla V -
March 22, 2011
A:

Thank you for your question.

I am sorry you are having a problem with the washer. In the details of your question, you did not state if the motor is running or not. If the motor is not running I suspect the problem is the lid switch. If you can here the motor running and the washer will drain if turned to a spin cycle, I suspect the problem is a broken motor coupler. On this washer instead of a belt, it uses a motor coupler. When the coupler breaks, the motor will run but the washer will not agitate or spin. To check the coupler you need to first unplug the washer then remove the cabinet. I have provided you with the instructions below for accessing the coupler. If you find a broken motor coupler, you will need to order the coupler. The part number for the coupler is 285753A and can be ordered from our website Sears Parts Direct .

I have also found a video that will give you more confidence in repairing the washer yourself. Please click here to watch the video .

I hope this is helpful. Please let me know if you need further assistance.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
March 23, 2011
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