Model #11027092600 KENMORE ELITE Residential Washers

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Question and Answers

Q:

Why is the bleach dispenser rusted on my washing machine?

A:


The reason the tops rust around the bleach dispensers is because the bleach was not wiped up when it splashes over. Bleach is caustic and when allowed to stay on a painted surface, it will cause rust.

The rust should be cleaned off and sanded. Paint it with a primer and 2 coats of paint and you should be fine.

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expert -
Sears Technician
January 22, 2008
A:

This is NOT the reason our bleach dispensers are rusting, at least those of us with Kenmore Oasis washers--specifically, model # 11.27092600 and related models. I have NEVER spilled bleach around my dispenser, I use the amount listed, and we noticed it was starting to rust. Even the hinge on the left side of our washer is rusted through. The rust is spreading I noticed this week when I used bleach to run a load of towels. The PROBLEM is with the bleach dispenser crappy black tube that is GLUED to this dispenser and has cracked. It is spewing bleach around your washer parts and therefore, rusting. My husband commented what shoddy machines these were when he first noticed the rust. Even the paint is rusted through. Check out my pic. Look familiar? This is not a user problem but a manufacturer's poor quality. I have established another link HERE to find out how many of are affected as I intend to get a mass recall underway. Enough people complained about their control boards, and Sears is doing a silent recall with parts/installation paid for. If your problem is as I described, please tell me about it here: http://www.managemylife.com/mmh/questions/250720-rusting-bleach-dispenser-kenmore-oasis-washer-model-11027092600-similar-model-cracked-dispenser-tube-reply Thank you.

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Anonymous -
May 17, 2011
A:

Here is aforementioned pic of our rusted bleach dispenser and left lid hinge. Please note the dispenser is on LEFT, the picture below was not flipped before uploading. Thanks

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Anonymous -
May 17, 2011
A:

http://www.managemylife.com/mmh/questions/250720-rusting-bleach-dispenser-kenmore-oasis-washer-model-11027092600-similar-model-cracked-dispenser-tube-reply

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Anonymous -
May 17, 2011
A:

We have the same problem with rust in the same area of our bleach dispenser. The rust is forming underneath the plastic bleach dispenser cover. We have a Kenmore Elite model 796.2927. We have had ours for 26 months. We called Sears and they informed us that rust is not covered under our extended repair warranty.

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Charleen -
December 02, 2012
A:

In regards to Expert (above) 22 Jan 2008, we did exactly what he said and within a month the rust was forming again. During this month, we used the bleach dispenser one time. We sent a letter to Sears Customer Relations Hoffman States, IL in Dec 2012. We were left a message on our telephone regarding the problem and told to call back. We have tried multiple times to contact Customer Relations again but continue to get a recording and our call has not been returned. It is not surprising to read that Sears Roebuck sales are down. This will be our last purchase of Sears´┐Ż appliances.

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Charleen -
January 18, 2013
A:

We purchased a Kenmore Elite washer in August 2011, model #79629278900. The area around the bleach dispenser is rusting. I do not fill the dispenser until it overflows. Bleach has spilled on the outside of the dispenser, not the area that is rusting, and I have used a damp cloth to immediately wipe it off. The washer is no longer under warranty so I was told that my only option is to pay $75 for someone to look at the machine and any additional costs for repair or go to this site. It does not appear that managemylife.com is going to help me either. This is clearly a defect in the machine that we should not have to pay for.

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PENNY -
August 09, 2013
A:

Our Elite washer is 3 years old. The dispenser is completely rusted together. I have ruined one load of clothes & just pried it apart. Truly an expensive washer & won't make this expensive purchase on a Sears washer again. I am leaving the dispenser off & will apply bleach like I did 25 years ago - stopping the cycle of the load. At least I won't ruin anymore clothes - and I am NOT paying for someone to come out to fix an ongoing problem. Stupid engineering - especially if it has gone on for years with customer complaints.

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M -
October 22, 2014
A:

Does anybody have rust problem on Elite 796.29272? The rust started at the bleach dispenser and long the top lid. I'd like to know what do you do about that? If I call Sears, how much for them to fix the problem because my extended warranty ended on July 2013 (suck!).

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Joyce -
January 28, 2015
A:

Does anybody have rust problem on Elite 796.29272? The rust started at the bleach dispenser and long the top lid. I'd like to know what do you do about that? If I call Sears, how much for them to fix the problem because my extended warranty ended on July 2013 (suck!).

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Joyce -
January 28, 2015
See more answers
Q:

Kenmore Oasis HE Washing Machine - on recall list for issues kenmore oasis washer model 110.27092600 serial CT1370103

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your Kenmore Oasis HE washing machine model 110.27092600. I am so sorry for all the issues you are having with it. Please contact our recall department for further assistance. Once our recall department verifies your product has been recalled, our recall advisor will assist you with getting this unit repaired. 

To contact our recall department, please call 1-800-659-7026. The recall department is open Monday thru Saturday from 7 am until 9 pm and closed on Sundays.  

I apologize for the frustrations this situation has caused you. Thank you for choosing Sears, we appreciate your business. 
 

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Rachel Morgan -
Sears Technician
July 07, 2015
Q:

Kenmore elite washer spin cycle issue. 110.27092600

A:

Thank you for choosing Sears Parts Direct. I will be happy to help with your washer. Upon researching model 110.27092600; it will be best to call the repair department back. Have the tech go out and see if the board that was sent is an updated board or needs to be programmed to the washer.

Thank you for choosing Sears. We appreciate your business. Have a great day.    

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Jeff Wallace Jr -
Sears Technician
January 11, 2015

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