Model #11027087604 KENMORE ELITE Residential Washers

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Question and Answers

Q:

Control Board 11027087604 Kenmore Elite Residential washer

A:

Thank you for choosing Sears Parts Direct. I will be more than happy to help with your range. Upon researching model 79098023800; you can rest the electronic control board by unplugging the unit’s power cord for 5 minutes and then reapplying the power. If the problem persists then the electronic control board may have failed. The electronic control board governs the functions of the unit so when the controls board fails it can cause the controls to become unresponsive. I have posted a link of the electronic control board to view the link click here.

I trust this information will help you, we appreciate your business thanks for choosing Sears.

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CarlosZ -
Sears Technician
August 05, 2015
Q:

Fabric softener dispenser 11027087604 Kenmore Elite Residential washer

A:

Thank you for choosing Searspartsdirect.com and being a valued member. I can certainly assist you.

Assumes Manual Diagnostic mode has been entered,
two-digit display shows 00, and ADD A GARMENT
indicator is flashing.
NOTE: If there is no activity (button press, cycle select)
within 5 minutes, the control automatically exits
Diagnostic mode and enters standby mode.

Manual: Water Valves (See ACTIVATION, at left)
select or press the following:

To check Fresh Valve: WHITEST WHITES ? START (turns on Fresh valve, cycle indicator flashes) ? WASH/RINSE TEMP (enables fill of Hot, Warm, Cold or no water
according to WASH/RINSE TEMP selection and
indicator) ? START (turns off Fresh valve, cycle
indicator is steady on).

To check Detergent valve select or press the following:
HEAVY DUTY ? START (turns on Detergent valve,
cycle indicator flashes) ? WASH/RINSE TEMP
(enables fill of Hot, Warm, Cold or no water
according to WASH/RINSE TEMP selection and
indicator) ? START (turns off Detergent valve, cycle
indicator is steady on).
To check Fabric Softener valve: select or press the following:
NORMAL ? START (turns on Fabric Softener valve,
cycle indicator flashes) ? WASH/RINSE TEMP
(enables fill of Hot, Warm, Cold or no water
according to WASH/RINSE TEMP selection and
indicator) ? START (turns off Fabric Softener valve,
cycle indicator is steady on).
To check Bleach valve: select or press the following:
CASUAL ? START (turns on Bleach valve with cold
water, cycle indicator flashes) ? START (turns off
Bleach valve, cycle indicator is steady on).
NOTE: Washer can only fill cold through Bleach
valve.
? If any valve fails to turn on go to TEST #2

Test Log Valve:
This test checks the electrical connections to the valves,
and the valves themselves.
1. Check the relays and electrical connections to the
valves by performing the steps under Diagnostic:
Manual, then Manual: Water Valves, page 2. Each
step in the test activates a group of valves. The
following steps assumes one (or more) valve(s)
failed to turn on.
2. For the valve(s) in question check the individual
solenoid valves:
? Unplug washer or disconnect power.
? Disconnect connector P1 and P2 from the
machine/motor control.
? Check harness connection to solenoid valves.
3. Check resistance of valve coils at contacts P1 and P2. Resistance values should match those shown.
? If resistance readings are tens of ohms outside of
range, replace the entire log valve assembly.
? If resistance readings are within range, replace the
machine/motor control assembly.
4. Reconnect connectors P1 and P2 to the
machine/motor control.

You can also visit searpartsdirect.com for parts, diagrams, and repair information.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for your question. Have a great day.

SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact your local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Natasha12 -
Sears Technician
July 14, 2015
Q:

11027087604 removed washer spin basket and it has liquid inside. is this ok or whats going on and what do i need to do 11027087604 Kenmore Elite Residential washer

A:

Thank you for contacting Sears. I will be more than happy to assist you with your Kenmore washer.

I can understand the frustration of your washer not functioning properly, after researching model number 110.27087604. Yes, the spin basket is liquid filled. The liquid is used as a counterbalance during the spin mode.

I hope you found this information useful. Again thank you for choosing Sears. We appreciate your business, have a great day.

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Benny23 -
Sears Technician
July 10, 2015

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