Model #11027087601 KENMORE ELITE Residential Washers

  • Top And Cabinet Parts
    3 Results
  • Control Panel Parts
    3 Results
  • Motor, Basket And Tub Parts
    3 Results
  • Pump Parts, Optional Parts (not Included)
    3 Results
Find part by diagram >

Question and Answers

Q:

Flashing Lid 11027087601

Q:

Kenmore Oasis Frozen 11027087601 Kenmore Elite Residential washer

A:

Thank you for choosing SearsPartsDirect.com and being a valued member.  I can certainly understand how frustrating it can be when your washer is not working properly.

 
ACTIVATING THE AUTOMATIC DIAGNOSTIC

TEST MODE
1. Be sure the washer is in standby mode (plugged in with all indicators
off, or with only the Clothes Clean indicator on).
2. Select any one button (except POWER, START, and STOP) and follow the steps below, using the same button (remember the button):
Press/hold
3 seconds ? Release for
3 seconds ? Press/hold
3 seconds ?Release for
3 seconds ? Press/hold
3 seconds
?If this test mode has been entered successfully, all indicators on the console are illuminated for 5 seconds with 88showing in the Estimated Time Remaining two-digit display.
?If indicators do not display as described above, the
press/hold/release procedure above may not have been
performed within the time frame necessary for successful entry. Repeat step 2 to ensure this was not the cause. If still unsuccessful, see Diagnostic: Unsuccessful Entry.
3. The program then checks for saved fault codes:
?If there are saved fault codes, see Diagnostic: Saved Fault Codes.
?If there are no saved fault codes, all indicators on the console will momentarily turn off, then turn back on with88displayed.

DIAGNOSTIC: Unsuccessful Entry
If entry into diagnostic mode is unsuccessful refer to the
following indications and actions:
Indication 1: None of the indicators or display turns on.
Action: Press POWER button to enter setting mode.
?If indicators come on, try to change the function for the button used to activate the diagnostic test mode. If that button fails to change the function, something is faulty with the button, and it is not possible to enter the diagnostic mode.
?If no indicators come on after pressing POWER button, go to TEST #1.
Indication 2: Fault code flashes from the display.
Action: Review the Display Fault/Error Codes table, page 5, for the recommended procedure.

TEST #1 Supply connections
This test assumes that proper voltage is present at the outlet.
1. Unplug washer or disconnect power.
2. Access the machine/motor control assembly.
3. With an ohmmeter, check for continuity between the neutral (N) terminal of the plug and P13-1 on the machine/motor control.
?If there is continuity, go to step 4.
?If there is no continuity, replace the power cord.
4. In a similar way, check the continuity between the L1 terminal of the plug and P13-3 on the machine/motor control. 
?If there is continuity, go to step 5.
?If there is no continuity, replace the power cord.
5. Visually check that the P10 connector is inserted all the way into the machine/motor control.
6. Visually check that the user interface assembly is properly inserted into the front console.
7. If both visual checks pass, replace the user interface assembly. 
8. Plug in washer or reconnect power.
9. Activate the Console and Indicators Diagnostic Test mode.
10. If indicators still do not light, the machine/motor control has failed:
?Unplug washer or disconnect power.
?Replace the machine/motor control assembly.
?Plug in washer or reconnect power

TEST #4 Console and Indicators
This test is performed when any of the following situations occurs during the Console and Indicators Diagnostic Test:
? None of the indicators light up
? No beep sound is heard
? Some buttons do not light indicators
None of the indicators light up:
1. Perform steps in Accessing & Removing the Electronic Assemblies, and visually check that the P11 connector is inserted all the way into the machine/motor control.
2. Visually check that the user interface assembly is properly inserted in the console assembly.
3. If both visual checks pass, replace the user interface assembly.
4. Plug in washer or reconnect power.
5. Activate the Console and Indicators Diagnostic Test mode..
6. If indicators still do not light, the machine/motor control has failed:
?Unplug washer or disconnect power.
?Replace the machine/motor control assembly.
?Plug in washer or reconnect power.
?Activate the Console and Indicators Diagnostic Test mode to verify repair.
No beep sound is heard:
1. Perform steps in Accessing & Removing the Electronic Assemblies,and visually check that the P5 connector is inserted all the way into the machine/motor control.
?If visual check passes, replace the user interface assembly.
2. Plug in washer or reconnect power.
3. Activate the Console and Indicators Diagnostic Test mode.
4. If replacing the user interface assembly failed:
?Unplug washer or disconnect power.
?Replace the machine/motor control assembly.
?Plug in washer or reconnect power.
?Activate the Console and Indicators Diagnostic Test mode.
Some buttons do not light indicators:
1. Perform steps in Accessing & Removing the Electronic Assemblies, and visually check that the console electronics and housing assembly is properly inserted into the front console.
?If visual check passes, replace the user interface assembly.
2. Plug in washer or reconnect power.
3. Activate the Console and Indicators Diagnostic Test mode.

You can also visit searpartsdirect.com for parts, diagrams, and repair information.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for your question. Have a great day.

SAFETY NOTICE: Be sure to disconnect power to the unit before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact your local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

Read More
Natasha12 -
Sears Technician
August 16, 2015
Q:

F72 error code 11027087601 Kenmore Elite Residential washer

A:

Thank you for choosing SearsPartsDirect.com and being a valued member.  I can certainly understand how frustrating it can be when your washer displays an error code.

 
Basket Re-engagement Failure: F then 72 flashes when the basket check routine fails to determine if the basket is re-engaged after being disengaged.

? Is the basket floating? if yes, pump out
water. 
? Does basel turn freely? If not, determine
cause of friction.

 
? Is the drain hose or the drain pump
clogged?
? Is the drain hose height greater than 96"?
? Is the pressure hose connection from the
tub to the machine/ motor control pinched
or plugged?
? Is the pump running? If not, see
TEST #7

Test #7:
Perform the following checks if washer fails to drain or
recirculate.
1. See Activation of Manual Diagnostic Test Mode.

1. Carefully read and perform steps 1 and 2 under
Activation of Automatic Diagnostic Test Mode,
page 1, and press the same button once during the
5 second display time of the 88.
NOTE: If the button is not pressed within 5 seconds,
the Automatic test will start (after saved fault codes).
2. If done successfully, a single beep occurs and the
two-digit display shows the control ID# for 3 seconds, then displays00 and the Add A Garment indicator LED flashes. 

2. Remove the console to access the machine/motor
control assembly. 
3. Visually check that the P4 connector is inserted all
the way into the machine/motor control.
? If visual check passes, go to step 4.
? If visual check fails, reconnect P4 and repeat step 1.
4. Remove connector P4 from the machine/motor
control and check resistance values of pump motor
windings. 

RECIRC PUMP- 30–38 Ω
DRAIN PUMP-  10.5–14 Ω

? If resistance values are good, go to step 7.
? If winding measurements are much higher (tens
of ohms to infinity) than shown in wiring diagram,
a problem exists in the motor winding or in the
connection between the machine/motor control
and the motor. Go to step 5.
5. Tilt machine forward to access the bottom of the
machine and the pumps. See figure 1, page 5.
6. Check the resistance at the pump motor. Remove the
connector at the motor and take measurements
across pump terminals. Measurements should be as
shown in the wiring diagram.
? If winding measurements are much higher (tens
of ohms to infinity) than shown in wiring diagram,
replace the pump motor.

? If the resistance at the pump motor is correct,
there is an open circuit in the wiring between the
motor and the machine/motor control. Repair or
replace the lower wiring harness.
? If the pump motor windings and machine/motor
control check OK, repair or replace the pump. Be
sure to check the pump and tub sump for foreign
objects before replacing pump.
7. See Activation of Manual Diagnostic Test Mode.
8. If the Manual: Pumps test failed, then the
machine/motor control has failed:
? Unplug the washer or disconnect power.
? Replace the machine/motor control assembly.
? Perform the Manual: Pump test.

You can also visit searpartsdirect.com for parts, diagrams, and repair information.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for your question. Have a great day.

SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact your local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

Read More
Natasha12 -
Sears Technician
July 26, 2015

Top Parts