Model #11022042100 KENMORE Residential Washers

  • Top And Cabinet
    3 Results
  • Rear Panel
    3 Results
  • Agitator,basket And Tub
    3 Results
  • Brake/clutch/gearcase/motor/pump
    3 Results
  • Machine Base
    3 Results
  • Control Panel
    3 Results
  • Wiring Harness
    3 Results
  • Water System
    3 Results
  • Miscellaneous
    3 Results
  • Brake And Drive Tube 388952
    3 Results
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Error Codes

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Condition:

Check/Repair:

Question and Answers

Q:

Catalyst two way valve replacement

A:

Thank you for contacting ManageMyLife.com regarding replacing the valve on your Kenmore washer. I'm happy to help you today.

There is a left and right side plastic control panel end cap cover that must be removed. Lift the upper back portion of the end cap cover up and pivot the cover towards the front to remove. See images below. Once the left and right end cap covers have been removed, take the screw out located at the bottom of each end cap. Slide the control panel towards the front of the washer and lift it up and hinge it over the rear panel. Then remove the cabinet.

There will be a screw holding the valve in place. Remove the screw (normally a Philips) and take hoses loose from valve. Install new valve and reassemble washer in reverse order.

I really hope this information helps you today. Thank you for using ManageMyLife.com.

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Korinna S -
Sears Technician
October 10, 2013
Q:

My washer does not turn on - no electrical (outlet and circuit breaker functioning). How do I troubleshoot/fix it?

A:

Thank you for your question and I understand your concern.

If the control panel will not power up (no lights come on), connectors P3 and P4 need to be checked for a loose or bad connection. If the connections are Okay, it may need a new console panel/control panel.

The voltage supply will also need to be measured and confirmed at the control board. The voltage measurements (120) will need to be checked across the Black and White wires connected to P5 connector. The voltage will also need to be measured and verified across the Grey and White wires at P5 connector.

I added an image below with the troubleshooting procedure. NOTE: I do not recommend making any voltage measurements unless you have experience and feel safe and confident in doing so; otherwise I highly recommend calling a service technician to diagnose and repair your washer.

To access the control board, the console must be placed in the service position. There is a left and right side plastic control panel end cap cover that must be removed. Lift the upper back portion of the end cap cover up and pivot the cover towards the front to remove. See images below. Once the left and right end cap covers have been removed, take the screw out located at the bottom of each end cap. Slide the control panel towards the front of the washer and lift it up and hinge it over the rear panel. NOTE:Disconnect the power cord from the power source before servicing. 

If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link:Sears Home Services.

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Joey S -
Sears Technician
August 16, 2013
A:

Thank you for your response, Joey. We took apart the console yesterday and found the service technician manual within the console. We completed steps 1,3, and 4 described under the troubleshooting problem "won't power up". The power cord was plugged into a live circuit. The harness connections were secure. And the entire touchpad/LED assembly lit up during the touchpad and LED test. We didn't check all switch connections for resistance, but the ones we did registered resistance. Is checking the voltage measurements across the Black and White wires connected to the P5 connector and across the Grey and White wires at the P5 connector step number 2? Do we need to plug in the machine to do this? Or do we know enough to know that it is most likely the electronic control panel that needs replacing?

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shawn -
August 16, 2013
A:

Shawn: Based on your details, I suspect the control panel will need to be replaced. No need to measure any voltages at this time.

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Joey S -
Sears Technician
August 16, 2013
A:

Thank you for your quick and helpful replies, Joey. We'll likely order the electronic control panel. The washer is 10 years old.......does it have the potential for a 15-20 year life, thereby making it worth the ~$200 cost of the panel? Or are we at its average life span?

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shawn -
August 16, 2013
A:

Shawn; The washer will most likely last another 5 or 10 years but there is always the possibility of an electrical or mechanical failure. A new washer even has the possibility of an electrical or mechanical failure too. If the washer is in good shape and it was working properly before the failure, then it will likely be worth the money to repair it.

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Joey S -
Sears Technician
August 19, 2013
A:

Hi Joey, Just a quick follow up to let you know that we received the electronic control board and installed it, and the washer is working again. Thanks for your advice. The only hiccup is that it didn't come wrapped in an anti-static bag (it was just barely wrapped in plain bubble wrap and loosely packed in a box). We used an anti-static wristband during installation, but there's always a small chance for failure 3-6 months from now since it wasn't adequately protected during shipping. (I thought maybe you could pass this knowledge along to your shipping department.) Thanks.

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shawn -
August 27, 2013
A:

Shawn: Thank you for the reply and information and I will note the packaging issue. I'm glad the washer is up and running again. If the control board is functioning, then it will be Okay even though it may not have been properly boxed. If it would have been damaged by a static charge, it would not likely be operating. Thank you for using Manage My Life.

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Joey S -
Sears Technician
August 28, 2013
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Q:

Getting hot water to fill in washer

A:

A washer is an appliance we depend on so much, when there's laundry to be done. While you are waiting for an expert to respond, I have attached a helpful link below that may provide information to assist you with your question.

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Anna T -
December 03, 2012
A:

Hello Martha,

I would like to assist you with your washer question. Does the washer completely stop filling, or does the water switch to warm or cold? If the water starts out hot and then switches to cold, this is completely normal. The washer senses the water temperature and then calculates how much is in the tub and adds cold water accordingly to get the correct hot water temperature that will not damage garments.

Please let me know if this is not the case and I will be happy to assist you further.

Jerry C

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Jerry C -
Sears Technician
December 04, 2012
A:

Thank you Jerry. The hot water completely stops. It will only begin again if I turn the setting to warm.

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Martha -
December 06, 2012
A:

Hello Martha,

Thank you for the reply and clarification. I have attached instructions for putting the washer into diagnostic mode and I think that this will tell us if the issue is with the control unit or the valve manifold assembly. There is a temperature sensor in the manifold assembly and I think that it may be malfunctioning. Please reply with what the washer does and I'll be happy to assist you further.

Jerry C

Read More
Jerry C -
Sears Technician
December 10, 2012
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