Model #11021102012 KENMORE Residential Washers

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Error Codes

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Question and Answers


vibrating violently 11021102012 Kenmore Automatic washer


aggitor 11021102012 Kenmore Automatic washer


Is ther some sort of rest button? 11021102012 Kenmore Automatic washer


Thank you for choosing and being a valued member.  I can certainly understand how frustrating it can be when your washer is not working properly. 

Fault is displayed if lid is in locked state, but lid switch is open.
• User presses START with lid open.
• The main control cannot detect the lid switch opening and closing properly.
• See TEST #8: Lid Lock

Fault is displayed if Lid Lock has not moved into locked position or motor cannot be powered.
• Lid is not closed completely due to interference.
• Check for lock interference with lock striker.
• Wash media buildup (detergent, lint, etc.) is preventing the lock mechanism from sliding.
• Main control detects open lid switch when attempting to lock.
• Main control cannot determine if lid lock is in a locked state.

TEST #8: Lid Lock
Perform the following checks if the washer 
does not lock (or unlock).
1. Perform the Lid Lock test under Manual 
Test Mode on page 9. The following steps 
assume that this step was unsuccessful. 
2. Check lid lock mechanism for obstruction 
or binding. Repair as necessary. 
3. Unplug washer or disconnect power. 
4. Remove console to access main control.
5. Visually check that the J15 connector is 
inserted all the way into the main control.
? If visual check passes, go to step 6.
? If connector is not inserted properly, 
reconnect J15 and repeat step 1.
6. Remove connector J15 from main control. 
With an ohmmeter, verify lid lock resistance 
values shown below across the following J15 
connector pinouts:

Lock Switch Solenoid: 85 to 155 ohms, J15-1 J15-3
Lock Switch: Locked = 0 ohms, Unlocked = Open Circuit, J15-3 J15-4.
Lid Switch:  Locked = 0 ohms, Unlocked = Open Circuit, J15-3 J15-2.

? If resistance values are good, go to step 7.
? If switch measurements do not match the 
values shown in the table for unlocked (or 
locked) condition, a problem exists in the 
lid lock. Replace the lid lock mechanism.
7. If the preceding steps did not correct the 
lock problem, replace the main control. 
a. Unplug washer or disconnect power.
b. Replace the main control. 
c. Reassemble all parts and panels. 
d. Plug in washer or reconnect power.

You can also visit for parts, diagrams, and repair information.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for your question. Have a great day.

SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact your local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Natasha12 -
Sears Technician
July 05, 2015

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