Model #11020996992 KENMORE Residential Washers

  • Top And Cabinet
    3 Results
  • Rear Panel
    3 Results
  • Agitator, Basket And Tub
    3 Results
  • Brake/clutch/gearcase/motor/pump
    3 Results
  • Machine Base
    3 Results
  • Control Panel
    3 Results
  • Wiring Harness
    3 Results
  • Water System
    3 Results
  • Miscellaneous
    3 Results
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Question and Answers


Sears Kenmore Elite washer started vibrating. It isn't a balance issue. 11020996992 Kenmore Washer


Thank you for your inquiry on your Kenmore Washer, Model: 11020996992. From reviewing the details on your model, Check the suspension components on your washer. The suspension system consists of springs, friction pads, suspension plate, base and a balance ring. The balance ring is attached to the top of the spin basket and it should be about half full with a liquid. If the liquid has leaked out of the balance ring it will cause the tub to shake. The fiction pads could be worn down or contaminated with oil causing the excessive vibration, or the base could be bent and not rigid enough to support the weight of the load. If the washer was moved incorrectly with a dolly the base can be bent slightly enough to weaken it and cause all the vibration and shaking too.

Safety Warning: Before beginning the repair, disconnect the direct power supply to the washer to prevent the risk of injury or any electrical shock.

If you don’t feel comfortable or confident in this repair, then you can have it repaired at home by a sears technician. I have the included a link to the website: Sears Home Services or call 1-800-469-4663.


I hope this answered your question. Thank you for contacting, and have yourself a wonderful day. 

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Gerry 93 -
Sears Technician
June 01, 2015

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