Model #11020992992 KENMORE Residential Washers

  • Top And Cabinet
    3 Results
  • Rear Panel
    3 Results
  • Agitator, Basket And Tub
    3 Results
  • Brake/clutch/gearcase/motor/pump
    3 Results
  • Machine Base
    3 Results
  • Control Panel
    3 Results
  • Wiring Harness
    3 Results
  • Water System
    3 Results
  • Miscellaneous
    3 Results
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Question and Answers


kenmore washing machine model 11020992992 11020992992


Thanks for the inquiry and for being a valued member.

I am sorry to hear of the leaking washer. I know how concerning that is to have happen.

The water leak could be emanating from the drain pump by having a hairline crack. It could even be leaking from the tub seal located in the bottom middle of the tub. Another possible source would be the bleach hose from the dispenser. Since you’ve verified the hoses are fine, those would be the next most logical places to explore. You will need to remove the washer cabinet from the base in order locate the source of the leak.

I hope this helps and thanks for using We appreciate your business.  

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Jeff Wallace Sr -
Sears Technician
December 16, 2014

removing the top of washer 11020992992


Why won't my Kenmore washer agitate or spin?


You did not clarify if the motor is running or not. If the motor is running and it will not agitate or spin but will only drain would indicate a broke motor coupler.

To access the motor coupler will require removing the washer cabinet. (See images below)

  • First, disconnect the power cord from the power source.

  • The console (key#26) will need to be placed in the service position by removing two hidden (2) screws, one (1) screw located at the bottom of the left hand end cap (key#7) and one (1) screw located at the bottom of the right hand end cap (key#10).

  • In order to access the two (2) hidden screws, the left hand end cap trim (key#8) and the right hand end cap trim (key#15) will need to be removed.

  • To remove the end cap trim (key#8&15), place you finger behind the trim at the very top and bend it up enough to clear the console and then hinge it towards the front and off.

  • Remove the hidden screw under each end cap trim at the bottom of the end caps. Slide the console forwards about 1/4 inch and the raise it upwards and hinge it over the rear panel.

  • Disconnect the 3 wire lid switch harness plug located on the top. Pop the two (2) gold colored cabinet clips (key#6) off as shown in the image below.

  • Place the tip of a flat tipped screw driver down into the first valley and then push the handle end to the rear of the washer to pop off the cabinet clips.

  • Open the lid and grab the opening and tilt the top of the washer cabinet forwards just a few degrees and then walk it backwards and off.

  • Remove the water pump by prying the two (2) pump retainer clips off.

  • Leave the two (2) pump hoses connected to the pump and shove the pump over to the left and out of the way of the motor.

  • Disconnect the motor wire harness plug from the motor.

  • Pry the two (2) motor retainer clips off. Note: if there is a screw threaded through the motor retainer clips, remove the screws before prying the motor retainer clips off.

  • Remove the motor.

You now have access to the motor coupler. The motor coupler consists of three (3) parts. One fits on the gear case input shaft, one fits on the motor shaft and the rubber isolator links the two together once the motor is reinstalled.

See images below for further instructions.

Reverse the procedure to re-assemble the washer.

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Joey S -
Sears Technician
March 17, 2009

Thank you for your reply......the water will not drain out and I assume the buzzing sound is the motor "trying" to just won't spin.

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Linda -
February 10, 2013
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