Model #11020952991 KENMORE Residential Washers

  • Top And Cabinet
    3 Results
  • Control Panel
    3 Results
  • Rear Panel
    3 Results
  • Agitator, Basket And Tub
    3 Results
  • Brake/clutch/gearcase/motor/pump
    3 Results
  • Machine Base
    3 Results
  • Wiring Harness
    3 Results
  • Water System
    3 Results
  • Miscellaneous
    3 Results
Find part by diagram >

Error Codes

Error Code:

Condition:

Check/Repair:

Question and Answers

Q:

Why is the upper section of the agitator not moving on my Kenmore washer?

A:

The upper auger section of the agitator ratchets in only direction. If the agitate dogs #21 are worn out the auger will not ratchet. Pull the dispenser #1 off, cap #25. Use a ½ inch ratchet extension to remove #19, or a pair of needle nose pliers spread apart. Screw #2 is a typo. You will now be able to remove only the auger section of the agitator by pulling with force straight off. This will allow access to the cam & dogs.

Read More
biker dave -
Sears Technician
July 06, 2009
Q:

How do I remove the agitator from a Kenmore washer?

A:

I added an image of your agitator below to reference the key numbers of the parts.

To remove the agitator:

  1. Disconnect the power cord from the power source.
  2. Remove the fabric dispenser (key#1).
  3. Remove the barrier cap (key#25).
  4. Use the male end of a 1/2 inch drive ratchet extension to place down into the spring retainer (key#19) and turn it counterclockwise (CCW) and remove it.
  5. Lift the auger (key#12) up and off.
  6. Remove the screw/bolt (key#2) and lift and remove the agitator (key#20).

Read More
Joey S -
Sears Technician
May 26, 2009
Q:

How do I remove the back of my Kenmore washer?

A:

The back is not designed to be removed for servicing the washer. The washer cabinet will need to be removed in order to access the motor coupler. It the washer will agitate or spin, the motor coupler is OK and does not need replacing.

Your washer does not have a drive belt to transfer the motor energy to the gear case. Your washer is referred to as a "Direct Drive" washer which uses a component called a motor coupler to connect the motor to the gear case. The motor coupler is located between the motor and gear case and consists of 3 parts. One part of the motor coupler attaches to one end of the motor shaft, one attaches to the input shaft on the gear case and the rubber coupler fits between the two plastic couplers.

I added three (3) images to use as a guide and reference.

To remove cabinet:

  1. Disconnect the power cord from the power source.
  2. Remove the console end cap trim (key#8&11) by placing your index finger at the top rear edge of the end cap trim and raise it up enough to clear the console and then hinge it towards you and off. Repeat steps to remove the opposite end cap trim.
  3. Remove the screw located at the bottom of each end cap.
  4. Slide the console assembly towards you about 1/2 inch and the raise it up and let it hinge over the rear panel.
  5. Follow the instructions in the second and third image to remove the cabinet and motor.

NOTE: You will have a bleach hose that you will need to remove after you tilt the cabinet, other wise the hose will prevent you from totally removing the cabinet.

Reverse the procedure to re-assemble your washer.

Read More
Joey S -
Sears Technician
November 20, 2008

Top Parts