Model #11020942990 KENMORE Residential Washers

  • Top And Cabinet
    3 Results
  • Control Panel
    3 Results
  • Rear Panel
    3 Results
  • Agitator/basket/tub
    3 Results
  • Brake/clutch/gearcase/motor/pump
    3 Results
  • Machine Base
    3 Results
  • Wiring Harness
    3 Results
  • Water System
    3 Results
  • Miscellaneous
    3 Results
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Question and Answers

Q:

I have a kenmore washer model no. 110.20942990 and serial no. ck1204749. The washer fills, agitates, but squeals when it goes to spin. Why don't my washer spin?

A:

Making sure of the problem is always a good idea before buying parts and starting repairs. The expert will review and respond for this specific model but if you would like to check two similar questions I attached the links below. I hope this information helps.

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Barbara H. -
February 26, 2012
A:

Thanks for contacting ManageMyLife.com. I understand how frustrating it is having a washer that doesn't spin. We are here to help. The washer squealing when is suppose to be spinning is a indication of a problem with the clutch. The brake is not releasing properly causing the noise. The clutch would need to be replaced. Also inspect the brake pads as they may be worn down to bare metal. If the brake pads are worn, they would also need to be replaced. The part number for the clutch is 285785. I am glad you did not buy an agitator as it would not have fixed the problem. Unplug the washer before you attempt to repair the washer. The images below should help you correct the problem. I hope this helps.

To order parts please visit SearsPartsDirect.com with the model number.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. You may visit SearsHomeServices.com and click on the red Start now button.

Please feel free to let me know if you need further assistance. We are always here to help.

Thank you for using ManageMyLife.com.

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John H -
Sears Technician
February 27, 2012
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Q:

My washer stopped working after filling with and I smelled smoke

A:

Managemylife.com is a great place to find the answers to just about anything, especially on appliances. I would suggest that you provide a little more information such as the make and complete model number of your product so your expert will be able to provide you the best possible answer. Just click on reply below where you can provide the additional information.

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Alina F. -
December 30, 2011
A:

Filling with water... Kenmore washer; model number 11020942990.

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Felicia -
December 30, 2011
A:

You can unplug the washer and open the console as shown in the second image below. Also, here is a link for a brief repair video that shows how to open the console and remove the washer cabinet (and how to replace the drive motor): Washing Machine Motor Replacement . Check the timer and other components in the console for burn marks. If you do not find the source of your burning smell there, you can remove that cabinet as shown in the video and the image below (with the washer still unplugged ). You can use the wiring diagram shown in the first image to check the wiring on the timer and the drive motor if necessary. This should help you find the source of the burning odor. This may also help you determine which components that you need to replace. You can order parts from the Sears PartsDirect website if necessary. Reply with additional details if you need more help diagnosing and repairing this failure.

If you do not find the source of the burning smell, I recommend that you have a service technician examine and repair the washer. Here is a link for the Sears Service website where you can schedule a technician: Sears Home Services .

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Lyle W -
Sears Technician
December 31, 2011
A:

Thanks Lyle! How do I know if the drive motor is shot?

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Felicia -
December 31, 2011
A:

You may see burnt wires on the motor switch. You can also check the continuity through the motor windings using the wiring diagram shown above as a guide. I provided additional information about the motor and the capacitor in the image below. Be sure that you properly discharge that capacitor (carefully unplug the wires and short across the leads with an insulated rubber handle screwdriver) before testing that motor. Wear insulated rubber electrical safety gloves when discharging that capacitor. If the motor has bad windings, it will need to be replaced. If the motor is okay and you need more help, reply with additional details.

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Lyle W -
Sears Technician
January 02, 2012
A:

I replaced the drive motor and now when I advance the timer to a spin cycle - it makes a loud buzz sound. There were two additional wire harnesses not pictured in the video. One harness lined up either way with the new motor harness. Could directionality be an issue? What would cause the (NEW) timer to buzz so loud?

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Felicia -
January 06, 2012
A:

A bad timer motor could be causing that buzzing noise. Incorrectly connected wires could also cause that problem if the buzzing noise is not necessarily coming from the timer motor. The new motor should have been wired in the same manner as the old one. The wiring diagram for your washer is shown in the image below. I recommend that you UNPLUG the washer and check the wiring on that motor using the diagram shown below as a guide. If you are not certain that the motor is wired correctly or that you have other wiring problems, I recommend that you have a service technician check the washer.

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Lyle W -
Sears Technician
January 06, 2012
A:

Is the timer different then a timer motor? The buzzing comes directly from the timer...

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Felicia -
January 06, 2012
A:

By the way - thank you!

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Felicia -
January 06, 2012
A:

The timer motor is housed inside that timer casing. I provided a photograph of that timer in the image below. The timer motor is on the back side of that photo. It is circled in red. If that timer motor is buzzing loudly then the timer may need to be replaced. You did not indicate that the timer stops advancing or that the motor is not running. It seems unusual that the timer motor would buzz loudly in the spin cycle and not in other modes. If the washer is not operating normally when the timer motor is making this buzzing noise, reply with additional details and we will try to assist you further.

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Lyle W -
Sears Technician
January 06, 2012
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Q:

What are the capacities (in cu. ft) of our existing washer and dryer?

A:

I know that this information can be very important. While you are waiting for your expert answer, I was able to do some research. I found the capacities for these model sister models. They should be the same. You can check the manufacture sticker for the capacity of each unit. It's on the same sticker as the model number. I hope these links will help.

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aashe -
July 24, 2011
A:

Our database can hold information for the first ten years, with the model numbers that were provided I was able to verify that your washer is from 1999 and your dryer is from 1997. Unfortunately, the information needed is no longer in our system.

If your having a problem with your washer and dryer that you would like to fix. Please resubmit your question with more detail to the problem.

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Luis L -
Sears Technician
July 25, 2011
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