Model #11020872991 KENMORE Residential Washers

  • Top And Cabinet
    3 Results
  • Rear Panel
    3 Results
  • Agitator, Basket And Tub
    3 Results
  • Brake/clutch/gearcase/motor/pump
    3 Results
  • Machine Base
    3 Results
  • Control Panel
    3 Results
  • Wiring Harness
    3 Results
  • Water System
    3 Results
  • Miscellaneous
    3 Results
  • Brake And Drive Tube 388952
    3 Results
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Error Codes

Error Code:



Question and Answers


Why won't my washer operate in order to drain and spin when it will wash?


The symptom you describe indicates a broken lid switch or a missing lid strike. Look on the bottom outer edge of the lid for the lid switch strike. If the strike is OK and not broken or missing then the lid switch is likely broken.

I added three (3) images in order to reference the parts and key numbers.

To access the lid switch (key#11) the washer cabinet will need to be removed.

  • First, disconnect the power cord from the power source.

  • The console (key#26) will need to be placed in the service position by removing two hidden (2) screws, one (1) screw located at the bottom of the left hand end cap (key#7) and one (1) screw located at the bottom of the right hand end cap (key#10).

  • In order to access the two (2) screws hidden under the left hand end cap trim (key#8) and under the right hand end cap trim (key#15)the two (2) end cap trim pieces will need to be removed.

  • To remove the trim (key#8&15), place you finger behind the trim at the very top and bend it up enough to clear the console and then hinge it towards the front and off.

  • Remove the hidden screw under each end cap trim. Slide the console forwards about 1/4 inch and the raise it upwards and hinge it over the rear panel.

  • Disconnect the 3 wire lid switch harness plug located on the top. Pop the two (2) cabinet clips (key#6) off.

  • Place the tip of a flat tipped screw driver down into the first valley and then push the handle end to the rear of the washer to pop off the cabinet clips.

  • Open the lid and grab the opening and tilt the top of the washer cabinet forwards just a few degrees and then walk it backwards and off.

  • The lid switch mounted under the main top is now accessible to remove and replace.

Reverse the procedure to re-assemble the washer.

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Joey S -
Sears Technician

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