Model #11020802991 KENMORE Residential Washers

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Question and Answers

Q:

agitator problem 11020802991 Kenmore Washer

A:

Thank you for choosing sears I would be happy to help you with your washer. Upon researching model 11020802991; based on the description provided, it sounds like the agitator dogs may need to be replaced. The agitator dogs make the stop and go motion happen for the upper portion of the agitator. I have posted a link below of the agitator dogs.

I trust this information will help you, have a great day.

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CarlosZ -
Sears Technician
January 30, 2015
A:

Thank you for your professional help. My experience at searsdirect.com has always been pleasant and helpful. Thanks again Pietro

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Pietro -
January 30, 2015
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Q:

The washer will stop in the rinse cycle, and will not move on. 11020802991 Kenmore Washer

A:

Thank you for choosing SearsPartsDirect.com and being a valued member.  I can certainly understand how frustrating it can be when your washer stops in rinse cycle.

 It sounds to me like the timer maybe getting stuck and not going through the full cycle. The lid switch could also be the cause. 

I recommend testing the lid switch first and then if that is not it then it will be the timer. 

I have attached the image to bypass the lid switch.

You can also visit searpartsdirect.com for parts, diagrams, and repair information.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for your question. Have a great day. 


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Natasha12 -
Sears Technician
December 04, 2014
Q:

washer will not spin 11020802991 Kenmore Washer

A:

Hello glad to help.  Thank You for choosing Sears PartsDirect.com
 
I am sorry and do understand your frustration when there is trouble with the washer.
 
Glad to help out.   Im  looking at your Kenmore Washer model number 11020802991.

Inside the washer on the upper part of the agitator are 4 dog clips that stick out and agitates the cothes.   I have that on the bottom link to click on if that is what you need.

For the spinning of the washer.   Way on the bottom at the back side of the motor is a part called the coupling.  That is what spins the agitator.   When it breaks the washer doesn't spin.   Took the place of the belts.   A job that is easily fixable.   Right between the motor and the transmission.

agitator dogs for model 110.20802991

Coupler for model 110.20802991

Please "RESUBMIT YOUR QUESTIONS IF THERE IS ANY OTHER PROBLEMS".

Thank you for your understanding in this matter and I hope we can help you with your future questions and repairs.  Thank you for choosing Sears and using our SearsPartsDirect.com.
 

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Larry L -
Sears Technician
April 02, 2014

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