Model #11016942503 KENMORE ELITE Residential Washers

  • Top And Cabinet Parts
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  • Control Panel Parts
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  • Rear Panel Parts
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  • Agitator, Basket And Tub Parts
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  • Brake, Clutch, Gearcase, Motor And Pump Parts
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  • Machine Base Parts
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  • Wiring Harness Parts
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  • Brake And Drive Tube Parts
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  • Gearcase Parts
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  • Water System Parts, Optional Parts (not Included)
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Question and Answers

Q:

11016942503 washer 11016942503

Q:

kenmore washer not spinning out

A:

A washer is definitely a appliance we rely on, I can understand your concern. Looking on the site myself I was able to locate some information that can be helpful while you wait for the experts response back. I have attached the links below. Hope it helps!

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maira -
August 03, 2013
A:

Thank you for choosing ManageMyLife.com. I understand how frustrating it can be when clothes come out still wet from your washing machine. First, make sure that there isn't excessive suds in the machine. Always use manufacturer recommended amounts and only use HE detergent on HE washers.
Check hoses for any kinks or clogs that may prevent the water from draining. If a hose has kinks or clogs, try to straighten out the kinked hose. If it can't be straighten sufficiently, replace the hose.
The final check I would recommend is for your motor coupling. Worn, loose or streched couplings will cause minimal spinning. Follow the instructions below if the coupling needs replacing. Also see the image attached.
SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact your local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

1. Unplug the electrical cord of the Kenmore washer from the electrical outlet and turn off the water supply at the valves behind the washer.

2. Remove the screws on the ends of the control console at the back of the washer with a screwdriver.

3. Tilt the control console back so that it rests on the back hinges and locate the electrical switch on the backside of the top lid of the washer.

4. Unplug the electrical switch on the top lid, pulling it out by hand. Locate the metal clips on the top of the dryer that sit underneath the control console.

5. Slide a screwdriver underneath the clips on top of the washer and lift up to dislodge the clips.

6. Pull the top lid off the washer cabinet, setting it out of the way. Locate the motor and shaft at the bottom of the cabinet.

7. Slide the two clips off of each side of the pump with a screwdriver.

8. Slide the pump off the motor shaft, leaving the hoses attached to the pump. Locate the motor harness plug attached to the motor.

9. Remove the motor harness plug from the motor, unplugging it by hand, and unfasten the two clips that hold the motor in place with a screwdriver.

10. Tip the motor back in order to access the motor shaft. Use a screwdriver to lift the old plastic coupler from off the motor.

11. Turn the pump over and locate the white plastic coupler, prying the old coupler off with a screwdriver.

12. Slide a white plastic coupler over the motor shaft with the prongs facing away from the motor. Place the new black rubber coupler over the new plastic coupler.

13. Position another new white plastic coupler over the black rubber coupler with the prongs facing in toward the rubber coupler. Slide the clips back over the motor.

14. Place the pump back onto the motor shaft and slide the pump down against the couplers, securing the clips over the pump.

15. Reattach the motor harness plug into the motor and place the washer top back over the cabinet base.

16. Plug the top lid switch into the back of the lid and flip the metal clips down on the back of the top lid to lock it into place.

17. Flip the control console back down over the top lid and secure the console with screws on each end.

18. Turn the water supply back on at the valves on the wall behind the washer and plug the Kenmore washer back into the electrical outlet.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services
I have included a link to our PartsDirect page where you can purchase the part you need to complete your repair. Just click the blue link below to be taken to the page.
Coupler for Kenmore Washer Model # 11016942503
If you would like more assistance, reply to this thread and I will be glad to assist you further. Thanks for using ManageMyLife.com.

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Lokelani -
Sears Technician
August 04, 2013
A:

The hoses look to be in new condition. When the machine stops during the spin cycle, the motor quits as well as though a switch or relay has tripped. This occasionally trips the GFI.

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Troy -
August 04, 2013
A:

Welcome back to ManageMyLife.com! Please make sure that the washer is not plugged into a GCFI outlet.  We do not recommend that any major appliance be plugged into a GCFI outlet.
You can test your washing machine motor if you have a multitester and are comfortable with using it. I have included instructions below on how to test a washer motor.
SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact your local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

1. Disconnect the washing machine from its electrical outlet if you did not already do so while disassembling the shell.

2. Locate the two wire leads that connect to the motor housing and remove them by unplugging them from the motor.

3. Turn the dial on your multimeter or select the appropriate button for the RX1 setting on your multimeter. This tests resistance.

4. Place one probe from your multimeter onto each of the metal tabs on the motor that were exposed by unplugging the wires.

5. Read the multimeter. The multimeter should show a "0" or very low number. If it does, the motor coils are functional. If it shows a high number or it shows "infinite," it indicates the motor is defective.

6. Remove one probe from the electrical terminal and place it on the shell of the motor to test the ground. If the meter reflects anything other than zero, this means that the motor is not grounded properly. Once you complete this test, reverse the probes on the motor and test the other plug on the electrical terminal.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services
If you have further questions please let me know. Thanks for using ManageMyLife.com.

 

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Lokelani -
Sears Technician
August 04, 2013
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Q:

Kenmore Elite Washer (Model # 110.16942503)

A:

Washers are appliances we count on daily so when it starts to have problems it can be really frustrating. While you are waiting on an expert to answer your question, I suggest you set service with a Sears technician. I have attached the link below .Have a nice day!

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Dezeray -
May 14, 2012
A:

The water should drain out even if the washer doesn't spin. If the washer doesn't spin the clothes will be wet but the water should drain from the tub. If the drain pump is not working correctly and doesn't drain all the water out then there will be a poor spin. If the water drains all out and the washer doesn't spin then it can be a timer, clutch or lid switch problem. The lid switch in this model controls all motor movement so if the problem is only in spin most likely the lid switch is okay. If the water doesn't drain all the water out then there may be a pump restriction. If the washer will on spin in the slow speed and not the high speed the speed switch may be at fault. If the washer agitates in fast speed then the motor is likely okay. Please reply with a few more details for further assistance.

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Fred M -
Sears Technician
May 16, 2012
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