Model #1068562980 KENMORE Side-by-Side Refrigerator

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  • Icemaker
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Error Codes

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Question and Answers

Q:

Ice Frozen in Ice Maker

A:

I'm sorry to hear that you are having some difficulties with your refrigerator ice maker . I did some research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links provided assist you.

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Barbara H. -
November 17, 2011
A:

Thanks, it's possible that the poster was having the same problem, however the answer was talking about a frozen ice fill line, which i'm not having problems with. My ice maker fills up with water just fine. It's having problems with ejecting the frozen cubes from the mold. Worst case scenario, I replace the entire ice maker unit, which would still be cheaper than a service call. I was just hoping that I could find the individual part of the ice maker that had failed to save myself a little more money.

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Brian -
November 17, 2011
A:

I can understand the confusion with the heater assembly. If the heater is not melting the ice so that the cubes will eject, then it is likely that your heater is open. The resistance test that you tried was not the correct way to test. You should use the test points labeled with letters as shown in the image below. To test the resistance of the mold heater, you would need to insert volt/ohm meter test probes in the test points L and M to measure the resistance of the heater element. It should measure about 72 ohms. If not, then the ice mold and heater assembly will need to be replaced. It is possible that the heater is open and testing too high. This will prevent it from working as well. I have also include an image of how the cycle works. This is so you can see what process the ice maker should be using.

If you need any further assistance, please reply to this thread.

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AnneJ -
Sears Technician
November 18, 2011
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