Model #10678224801 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

My ice maker for model 106-78224801 Refrig does not dump the ice. The Ice freezes but I had to use a hair drier to loosen it up so it would dump out. 10678224801 Kenmore Top mount refrigerator

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your Kenmore refrigerator model 10678224801. I am so sorry the ice maker is freezing up and not releasing the ice. I know what a convenience the ice maker is and know you want to get this issue resolved quickly. I will be happy to help you with this. 

The ice maker has a mold and heater assembly. After the ice is made the heater warms the mold enough for the ice cubes to loosen and be lifted by the ejector. Based on what you have described it sounds like the ice is too thick for the heater to melt it sufficiently. There are a few issues that could be causing the ice to freeze to the ice maker. I recommend you check the following:

Start by looking for any leaks. It is possible that water is dripping on parts of the ice maker where the heater assembly cannot melt it to release the ice cubes. This could happen if the ice maker is not level. It could also happen if one of the water lines is kinked or damaged. 

Next check the water valve. It sends water to the ice maker. If the valve doesn’t close completely after filling the ice maker, too much water may be released. This would make the water at the base of the ice tray too thick for the heater to melt. I have included the link below for you to view videos on testing the valve. 

Check the internal temperature of the freezer. It may be too cold. If the temperature is too low, the ice will refreeze almost immediately, preventing the ice maker from removing the ice in time. Also check to see if there is excess frost in the freezer. If the defrost cycle is insufficient the build of frost will interfere with the ice maker, but more importantly, over time it can affect the efficiency of the air exchange between the freezer and the fresh food section. 

It is possible the heater assembly has failed. I have included the link below for you to view videos on testing the ice maker mold and heater assembly. 

SAFETY WARNING: Disconnect the power supply before beginning your repair to prevent the risk of electrical shock which can result in property damage, serious personal injury or even death. If you are not comfortable completing this repair, you can set up service at www.SearsHomeServices.com or by calling 1-800-469-4663 (1-800-4MY-HOME).

I hope this answers your question. Thank you for choosing Sears, we appreciate your business. 
 

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Rachel Morgan -
Sears Technician
February 14, 2015
Q:

How many cubic feet is this model, cannot find it in the book 10678224801 Kenmore Top mount refrigerator

A:

Thank you for contacting SearsPartsDirect.com with your question about Kenmore Top Mount Refrigerator 10678224801. I will be happy to help you with the cubic feet of this refrigerator. 

This refrigerator is 21.6 cubic feet. Of that the freezer section is 6.5 cubic feet and the refrigerator section is 15.1 cubic feet. 

I hope this answers your question. If you need further assistance, please resubmit your question with additional details. Thank your for choosing Sears, we appreciate your business. 

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Rachel Morgan -
Sears Technician
March 14, 2014
Q:

My inside water dispenser drips on model #106.78224801

A:

Good morning... I can fully understand your concern regarding this issue. Sometimes if air gets into the water line, a drip will occur. I did locate a link that will discuss this situation in greater detail. Though this link discusses a different model number, the mechanics are likely going to be very similar. Keep in mind that an expert will be responding within the next two business days if not sooner and will likely offer you more information and instruction. I hope this link will help guide you as to what might be wrong with your water dispenser and have a nice day.

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Henry -
February 03, 2013
A:

Thank you for submitting your question. I understand your concern and I will be happy to assist you. If you've just recently changed the water filter (9915), I recommend purging the filter more. If the filter is not properly purged it will cause the dispenser to drip. If this is not the case, then the issue will be with your water valve (2188808) for the unit not closing properly. If you have an ohms/volt meter you can test the water valve to see if it's faulty or not. You can order parts from our Sears Parts Direct web site. I hope this helps. Please reply back to this thread if you require further assistance. Thank you for using Manage My Life.

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Tykara -
Sears Technician
February 04, 2013
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