Model #10676949400 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Freezer not freezing, more details please.

A:

The Refrigerator is one of the most important appliances in the home and by far a must need. So i am understanding your concern over the issue that is currently happening. I have researched your issue on this website and came across a question that is similar to yours. The expert provides further detailed information that might enlighten you.

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Priscilla V -
June 01, 2011
A:

I am going to put my response in CAPS. I am not yelling. If it's not cooling in either section, IT IS COOLING. NOT FREEZING. it could be a seal system or compressor related problem. It could also be a fan motor or defrost related problem. If everything is running but there is no frost THERE IS FROST IN THE FREEZER. I REMOVED THE BACK PANEL AND DEFROSTED EVERYTHING.at all in the freezer, this will probably be a problem with the seal system or compressor. It could be a low charge, a restriction or a failed compressor. If either of the fan motors fails, it will quit cooling. FAN IN FREEZER IS WORKING. FAN AT BOTTOM BACK OF FRIDGE IS WORKING If the evaporator motor quits, the first thing you will notice, is a heavy frost on the back wall of the freezer and the refrigerator section will stop cooling. Eventually the freezer will also stop freezing. WHERE IS THE EVAPORATOR MOTOR AND HOW DO I CHECK IT? If the defrost system fails, it will have the same effect as the evaporator motor. The motor will continue to run but there will be a heavy frost build-up. Again the refrigerator section will stop cooling and eventually the freezer will stop freezing. HOW DO I CHECK THE DEFROST SYSTEM? A technician will be required to make these checks. I WOULD LIKE TO TRY AND FIX MYSELF FIRST. I HAVE WORKED ON MACHINES FOR THE PAST 15 YEARS OR SO. ANY MORE DETAILS WOULD BE GREAT. If you need more assistance you can resubmit your question with more details and the complete model number of your refrigerator.

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Lawrence -
June 02, 2011
A:

I'm sorry for the inconvenience. To check the defrost system, it first has to be freezing in the freezer. Now, locate the timer (# 4 in picture), which is inside the control housing (# 12). There is a knob on the timer that you will need to turn. The knob is located in a small hole under the control housing. Turn the knob slowly until it clicks and turns the unit off. It will now be in a defrost cycle. After a few minutes, open the freezer door and you should be able to hear a hissing sound or see a red glow. If this is happening, it will mean the timer # 482493 is not advancing and will need to be replaced, if this is a defrost problem. I hope this helps you. If you would like more assistance, any additional details will be helpful and I will be glad to assist you further.

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Scott D -
Sears Technician
June 03, 2011
A:

Thank you Scott. I cannot get the freezer below ~ 30�. So maybe I have to fix this first? I just ohmed out the switch and it seems fine. I tested it mechanically also by turning the advance screw until the fan in the feezer is off. It switches the fan on later when I come back and check it. I thought that it might be the switch not advancing because yesterday morning I checked the freezer and the fan was not one and I heard that noise you mentioned. I then noticed that the back panel of the freezer was hot to the touch near the bottom right side. I came back later after I turned the switch and it did it again. However, I will tell you that I think that this happened because I hade the freezer knob turned all the way the coldest setting. Since I turned it down to normal(3) it has not heated up. I am testing the switch advancement again, just to be sure. I turned it to defrost before I started typing and I just checked and there is no hissing noise or heat.

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Lawrence -
June 03, 2011
A:

Based on this latest information, the heating element is ok and it appears the timer is also. With the coils defrosted, if the temperature will not drop below 30 degrees, it indicates that this will be a seal system problem or the compressor is not pumping properly. These are checks a technician will be required to make. You can call 1-800-469-4663 to schedule a tech to come out. If you would like more assistance, any additional details will be helpful and I will be glad to assist you further.

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Scott D -
Sears Technician
June 03, 2011
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Q:

Why won't my refrigerator cool?

A:

If there is no frost at all in the freezer, on the back panel, this will be a seal system or compressor related problem. It could be a low charge or restriction. It could also be a hard starting compressor or it may not be pumping. A technician will be required to make these checks.

If you notice a frost on the back panel in the freezer this is usually a defrost problem. It will cause the refrigerator to stop cooling and eventually the freezer will only cool like a refrigerator. There are 3 components that control the defrost system.

  1. The timer
  2. A bi-metal
  3. The heater element
If any of these components fail, it won't defrost. If you need more assistance, you can resubmit your question with more details.

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Scott D -
Sears Technician
April 09, 2009
A:

I also have this problem all of a sudden with model 106.76949400. I checked for frozen/blocked drain lines but the water is running all the way down. I tool off the back panel to the freezer the other day and defrosted the cooling fins and today I poured hot water down the tube because I have water seepage inside the frige part. How do I check if the timer is working? What is a bi-metal? Where is the heater element?

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Lawrence -
June 01, 2011
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Q:

I am getting water under the crisper pans in the refirgerator

A:

I'm sorry about the difficulties that you are experiencing with your refrigerator I did some research at managemylife.com and found an expert answer to a similar question that may assist you until your expert can respond. I have attached the link below. If you would like assistance from a qualified technician I have also attached a link to searshomeservices.com. I hope these links will help until your expert can respond.

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James -
February 05, 2011
A:

I can understand your concern. The information you have already received is correct. I hope it will help you. If you would like more assistance, any additional details will be helpful and I will be glad to assist you further.

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Scott D -
Sears Technician
February 07, 2011
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