Model #10674962401 KENMORE Top-Mount Refrigerator

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  • Icemaker Parts
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  • Water Dispenser Parts, Optional Parts
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Question and Answers

Q:

Water Leaking Under the Refrigerator 10674962401 Kenmore Refrigerator

A:

Thanks for using SearsPartsDirect.com, and for being a valued member. 

From what you’re describing, it sounds like the water filter housing or connecting water lines are leaking. Remove the toe panel and use a flashlight to carefully inspect the filter housing and water lines for leaks or signs of leaking. Water will travel in the path of least resistance, so it could be coming from the water line to the ice maker or the connections on the filter housing. You will need to trace the seepage to where it’s emanating from to determine the source of the leak. I do not think this leak would be caused from defrost or the defrost pan, especially since you mention it stops a little after the water supply is shut off. It will have something to do with the water path to the ice maker or optional dispenser.

I hope this helps, and thanks for using SearsPartsDirect.com. We appreciate your business. 

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Jeff Wallace Sr -
Sears Technician
September 23, 2014
A:

I've still not been able to find the source of the leak. The lines on the back of the refrigerator aren't leaking and I can't really find anything by looking under the refrigerator. I did pull the filter out and there was some water in the housing, but I don't know if that came from the filter when I pulled it out or not. I can't remember the last time the filter was replaced. Could it be blocked and causing the problem?

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Deborah -
October 01, 2014
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Q:

Shelf trim broke and no longer holds up shelf in refrigerator. The glass is intact. I ordered the part entitled 'cover'- part

A:

I know that this can be difficult without the proper instructions. While you are waiting for your expert answer, I was able to do some research on the issue. I was not able to find instructions. The expert will answer within 24-48 hours with more detail. Thank you for using Manage My Life.

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aashe -
August 29, 2011
A:

Thank you for your question on the crisper cover glass.

The glass just sits in the frame and it is not held in with anything. It may have over the years had some cleaning solution get between the glass and the frame and caused it you stick to the frame.

One some models it may have a slot in the back for the glass and you may have lift it up slightly in the front and side it forward to remove it.

Please let me know what you find and we can continue troubleshooting if needed.

Sam A.

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Sam A -
Sears Technician
August 31, 2011
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Q:

Kenmore Coldspot refrigerator ice maker not functioning.

A:

When an appliance goes out we usually see money going out the window, either in repair cost, or replacement. Managemylife.com can take the mystery out of the repair and an expert can tell you if its time for a replacement if you ask him. I did some research for you at this web page and found an expert answer to a similar question which may shed some light on the problem. If you want to have a qualified technician to assist you I have attached the link to searshomeservices.com. I hope this information will be useful until your expert can respond.

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James -
January 21, 2011
A:

Based on your description, it sounds like you may have a bad solenoid water fill valve. Before you replace any parts, I recommend that you conduct some diagnostic steps.

Check the wire arm to make sure that it is in the "down" position. If it is even slightly elevated, then the ice maker will not cycle.

Unplug the refrigerator to disconnect electrical power. The first image below shows how to remove the cover on the ice maker. Your ice maker will be slightly different but the procedure is the same. Your ice maker will have a max ice fan assembly on the front. Remove that assembly and you will see the test point contacts shown in the top of the second image. You can check the resistance of the circuits using a volt/ohm meter as shown at the bottom of the second image. If you don't have a volt/ohm meter, you can buy one at your local Sears or hardware store for less than $20. If the fill circuit is "open" (measures Ol -- open load or infinite resistance) then you could have a wiring failure or a bad water fill valve. Since the fill valve was stuck open, you will probably need to replace that component anyway. The third image shows how to use an insulated jumper wire to energize specific loads. If all of the components have the proper resistance, then you can energize the valve and see if water will flow to the ice maker. You can also initiate a complete harvest cycle as shown in the 4th image. NOTE: The refrigerator will need to be plugged in when energizing the circuits with the insulated jumper wire. Be sure that you do not touch the bare portion of the jumper wire or any other bare contacts when conducting these tests. Unplug the refrigerator when positioning the jumper wire and immediately after the test is complete.

This information should help you accurately diagnose your ice maker failure.

You can order parts from the Sears PartsDirect website.

If you need more help, reply with additional details and we will assist you further.

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Lyle W -
Sears Technician
January 23, 2011
A:

Here is the 4th image.

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Lyle W -
Sears Technician
January 23, 2011
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