Model #10674254401 KENMORE Top-Mount Refrigerator

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  • Icemaker Parts
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  • Water Dispenser Parts, Optional Parts
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Question and Answers

Q:

Why is my Ice maker not working and refrigerator is not keeping cool. are the two related.

A:

A refrigerator is definitely something we depend on and when it begins to malfunction it can be a huge inconvenience. While you are waiting for an expert to respond, I have attached a helpful link below that may provide information to assist you with your question.

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Yadira B -
September 20, 2012
A:

Thank you for your question. I know it can be disappointing when the icemaker and refrigerator stop working. If the fan motor in the freezer stops working, it will cause a cooling problem and will also cause the icemaker to stop working. If the fan did start spinning when given a little help but quit again, it does indicate there is voltage to it. In this case, the motor # W10189703 will need to be replaced. It's available at SearsPartsDirect . If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
September 21, 2012
A:

Thank you for your reply. I did replace the motor and it has worked all night. and made ice. I did notice in the morning that it had shut off. I did not know if that was correct or not. I waited maybe five minutes then left the door open thinking it would turn on. It did not. I unpluged it and pluged it back into the wall and it has been working fine for the last hour. Does all this makes sence or should there be somthing else I should look into before I put all the food back in. Thanks again.

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Robert Carper -
September 22, 2012
A:

Robert, whenever the thermostat is satisfied, both the compressor and fan motor will stop running. When it calls for cooling again, the fan should start running. Now, if the system goes into a defrost cycle, which it will at least once each day, the compressor and fan will stop running for apporx. 20 to 30 minutes before starting again. You may want to keep a close watch on this for 24 hours, to see if it's cooling ok but from the information listed, I suspect it will be ok. I hope this will help you.

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Scott D -
Sears Technician
September 24, 2012
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Q:

Why is the drain hole freezing?

A:

The drain can freeze if the temperature in the freezer gets too cold (below zero). To check the temperature place a thermometer between some packages, air temperature is not a good check. Sometimes warm air can migrate up the drain tube causing it to freeze. Another possibility is if the drain trough (tray) under the evaporator is holding some water. Maybe there is a lip around the drain hole keeping a small amount of water from draining or maybe the tray needs to be adjusted. Disconnect the power from the unit and remove the back panel in the freezer to access the evaporator. You can pure some water on the evaporator and watch how the water runs off into the tray and also if all the water drains out. If all of the water does drain out, then I suspect the freezer is either getting too cold or air is migrating up the drain tube. The best fix for this, would be the heat probe.

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Scott D -
Sears Technician
July 23, 2009
Q:

How to clean the drain in this refrigerator?

A:

First disconnect power to the unit. To clean the drain hole in the freezer, the back panel in the freezer will need to be removed. With the panel removed, you will see the evaporator and directly under the evaporator will be the drain trough (tray). It will be full of ice that will have to be removed. You can use hot water and a small screwdriver to free and remove the ice. Be very careful not to puncture a hole in the evaporator. When the ice is removed you will see the drain hole in the trough. Use hot water to clean the drain hole. This can take awhile depending on how far down the ice goes. You will need to keep wiping the excess water and pouring fresh hot water into the drain hole, until it runs free to the bottom drain pan. If this is a recurring problem, there is a heat probe # 819043 that can be installed, to help stop this from happening. The heat probe is available at Sears PartsDirect . It will come with instructions. If you need more assistance, you can resubmit your question with more details.

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Scott D -
Sears Technician
July 21, 2009

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