Model #10674212400 KENMORE ELITE Top-Mount Refrigerator

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Question and Answers

Q:

Refrigerator is freezing 10674212400 Kenmore Elite Top mount refrigerator

A:

I understand that your refrigerator is freezing. While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question. Have a great day!

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Alina -
March 02, 2013
A:

I can understand how important it is to have your refrigerator working properly.  When items in the refrigerator begin to freeze, this is usually due to drop in the freezer temperature or a problem in the air circulation.  I would suggest that you try increasing the temperature in the freezer.  If this does not work, then you will need to check the air baffle. It is possible that the unit will need some additional insulation added.  For this I would suggest that you schedule service.  You can do so at this link:  Sears Home Services.  I hope this helps. If you need further assistance, please reply to this thread. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
March 03, 2013
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Q:

Measurements for Refrigerator

A:

I know how important it is to have detailed information about your refrigerator in case repairs are ever needed. I did some research and I was able to find the owners manual for your refrigerator. I am also adding a second link that will guide you with your project. I hope this helps in finding the measurements while you wait for your expert response.

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Joseph P. -
August 07, 2012
A:

Hi,

Thank you for your question. Joseph has provided you with good information. Your refrigerator is a 22 cubic foot that was made in 2004. If there is other information you need, please provide more details of exactly you need and I will gladly assist you.

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Bill__W -
Sears Technician
August 08, 2012
A:

Most interested in the height-width-depth measurements.

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Betsy -
August 08, 2012
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Q:

Why is my freezer not defrosting?

A:

Check the door gaskets on your refrigerator and freezer for cracks or loose spots. Make sure that the doors are closing and sealing properly. An air leak through the door gaskets can produce excessive frost.

Make sure that all foods are wrapped and sealed properly.

If you are seeing excessive frost and ice on the inside back panel of the freezer and you have cooling problems in the unit, then you could have a component problem. The first step in diagnosing this failure is normally to run the diagnostic test mode on the refrigerator. This process is explained in the first image below. This diagnostic test will allow you to check the evaporator fan (step 3) and the defrost heater (step 6). If the evaporator fan is running, you will normally feel air movement from the vents in the air tower of the freezer. If excessive frost is blocking air movement, it may be hard to detect. The defrost heater should energize and begin heating the evaporator in the last step. If the defrost heater is not working, you could have an open defrost bi-metal, a failed heating element or a problem with the electronic control board. The diagnostic test mode should indicate whether the control board is working properly. I provided component access and testing information in the second image below. This information is intended for technicians. If you are able to unplug the refrigerator and safely access the components described below, you may be able to determine the cause of your defrost problem. Do not attempt any procedure that you are not completely confident that you can safely execute.

These tips should help you diagnose and repair a defrost problem in your refrigerator. If you need parts, you can order them from the Sears PartsDirect website. If you need more help, resubmit your question with additional details.

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Lyle W -
Sears Technician
July 28, 2009

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