Model #10674206402 KENMORE ELITE Top-Mount Refrigerator

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Question and Answers

Q:

Kenmore Elite refrigerator model # 106.74206402 not cooling properly 10674206402 Kenmore Elite Top mount

A:

Thank you for choosing SearsPartsDirect.com. I will be more than happy to assist you.  I can understand any frustration you may have experienced with regards to your unit. Let’s see what we can do for you.

You’re going to have to replace that fan. The fan is a vital part of the cooling for the fridge section. It’s what blows the cold air the freezer makes, into the fridge. Once you replace this fan, your refrigerator will be running normal again.

Hope this information has helped you. If you are not comfortable doing this repair you can click here to schedule a technician or call toll free 1-800-469-4663. Again, thank you for choosing SearsPartsDirect.com.

 

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Samantha A -
Sears Technician
October 14, 2014
Q:

I have a model 106.74206402. A few days ago it started freezing everything in the refrigerator. 10674206402 Kenmore Elite Top mount

A:

Thank You for choosing Sears PartsDirect.com. It is unfortunate to hear that you are having issues with your fridge and I do understand your frustration. Glad to help out. I'm looking at your model number 1064206402 and this can be caused if the damper inside the diffuser stays open. If this happens, the air flow will never be reduced as the refrigerator cools down. The damper could be stuck, the sensor could be keeping it open or the main board. If the freezer gets too cold, this can also happen and it would be caused from the sensor or board. The only way to determine if the board or sensor has failed is, with a meter. Some resistance checks will need to be made. A technician may be needed to make these checks. An adjustment you can try is, with the damper. Set the freezer control to a higher setting. This should reduce the amount of air being blown into the fridge section. After making an adjustment, give it 24 hours to adjust. If you have further questions please resubmit your question for further information.
 
Thank you for choosing Sears PartsDirect.com.
 
 
 
SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact Sears for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Sherman_G_Wallace -
Sears Technician
July 31, 2014
Q:

Water dispenser is not working 10674206402 Kenmore Elite Top mount

A:

Thanks for the inquiry and for using SearsPartsDirect.com.
Sorry to hear of the lack of water coming from the dispenser. I know how frustrating that is to have occur.
The lack of water flow could indicate a frozen water line, frozen water reservoir that chills the water before being dispensed, or a faulty water valve. You've ruled out the switch by mentioning that you hear the click. 
I would check the reservoir behind the crispers to ensure it's not frozen. If it is, you can unthaw it with a hair dryer, but just be cautious not to get it too hot, or it could damage it. If the reservoir is good, the likely issue will be with the water valve. Since the valve is a dual valved solenoid (ice maker & dispenser), it is common for one valve to stick while the other works fine. This occurs over time and usage, and a replacement valve will be needed.
If you would feel more confident have a Sears Home Service technician help assist with the diagnosis/repair, you can call 1-800-349-5071, or click here to be directed to the page to set up service.
Hope this helps and thanks for using SearsPartsDirect.com. We appreciate your business. 

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Jeff Wallace Sr -
Sears Technician
July 24, 2014

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