Model #10673842300 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Water in bottom of refrigerator section 10673842300 Kenmore Refrigerator

A:

Thank You for choosing Sears PartsDirect.com. It is unfortunate to hear that you are having issues with your fridge and do understand your frustration. Glad to help out. Im looking at your model number 10673842300 and water will leak into the refrigerator when the drain system freezes up. Every time the unit goes into a defrost cycle, water will run down into the refrigerator, instead of down the drain. To clear the drain, remove everything in the freezer so the back panel can be removed. Be sure to disconnect power from the unit.

With the panel removed, you will see the evaporator coil and directly under the coil is the drain trough (pan). The trough will probably be full of ice that will need to be removed. With the ice out of the trough, you will be able to see the drain hole which will be plugged with ice. Use hot water and a turkey baster to clear the drain hole. Keep working the hot water into the hole and wiping the excess water. This can take quite awhile, depending on how deep the ice is. This will need to be done until you get a good water flow down to the bottom drain pan. Then wipe up all of the water and ice on the floor of the freezer and reassemble the refrigerator. With the drain system clear, water should stop leaking in the refrigerator. Here is a heater probe that will attach to the heater element and drop down into the drain preventing it from freezing up. I hope this information helps with your troubleshooting.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. If you have further questions please resubmit your question for further information.
 
Thank you for choosing Sears PartsDirect.com.
 
SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact Sears for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.
 

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Sherman_G_Wallace -
Sears Technician
July 02, 2014
Q:

refrig not defrosting in the freezer compartment

A:

I am sorry that you are having some difficulties with your refrigerator and I will be happy to help. I did some research and I was able to find a link that will guide you in making some checks. I hope this helps with your freezer troubles, while you wait for your expert response.

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Joseph P. -
July 07, 2012
A:

From the description you give I suspect there is a defrost system failure. The defrost system consist of a defrost timer, defrost thermostat and defrost heater. Most likely one of these parts has failed. There is a way to check this problem without a meter. The defrost timer is located on the console in the refrigerator section. See the image below for an idea of the location. There may be a small round plug that will need to be pried out to access the defrost timer knob. The knob can be turned with a straight screwdriver or even a quarter. It will click as it is turned. Do this while the refrigerator is running. At some point it will enter defrost and everything will click off. Next open the freezer door and listen for a sizzle and pop from the heater melting the ice. If you hear this then the heater and defrost thermostat are likely okay. If you hear nothing then either the heater or defrost thermostat is bad. After listening for the heater noises let the unit set. In about 20-30 minutes it should come out of defrost and start running again. If it does then the timer is likely okay. If it doesn't start running then you can manually turn the defrost timer out of defrost. The timer and other parts are available from the following site: Defrost Timer . I hope this information helps. You can reply with any additional information for further assistance.

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Fred M -
Sears Technician
July 11, 2012
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