Model #10672862101 KENMORE Top-Mount Refrigerator

  • Cabinet
    3 Results
  • Liner
    3 Results
  • Freezer Door
    3 Results
  • Shelf
    3 Results
  • Refrigerator Door
    3 Results
  • Unit
    3 Results
  • Icemaker
    3 Results
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Error Codes

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Question and Answers

Q:

Top freezer on my Kenmore refrigerator is working good, but box section is not working. Compressor working, but fan inside unit is not. Is the problem a defrost

A:

Having your Refrigerator go out can be quite a disappointment as well a concern. While you are waiting for your expert to reply I have taken the time to research on the issue. I have found some useful information on the Manage My Life website. I have provided the link below if you would like to take the time to view as you are waiting for your expert. I also would recommend visiting the Sears Home Service website were you may schedule a service technician which I have also provided the link below. Hope this helps.

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Priscilla V -
December 16, 2010
A:

Thanks for sending the model number. I suspect the problem is a failure to defrost. You might also have a problem with the evaporator fan motor. The fan motor should be running unless the fan blade is jammed with frost or ice.

If you want to put the refrigerator into a defrost, go to www.partsdirect.com?sid=MMLxexpertxmerch and look at the "liner" page. The defrost timer is item 4 in the drawing.

There is a small hole with a plug in it under the defrost timer. The shaft on the defrost timer is plastic and won't shock you. You can insert a 1/4 inch flat blade screwdriver into the hole and rotate the defrost timer clockwise until the compressor turns off. This should start the defrost timer. It might take several defrost cycles to remove the frost and ice.

If the frost on the evaporator melts you should replace the defrost timer. Be sure to disconnect the power to the refrigerator before removing any panels.

You can go to the link pvalde2 sent and get a Sears technician to repair the refrigerator.

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Jimmy K -
Sears Technician
December 17, 2010
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Q:

Refrigerator is warm, but the freezer works fine.

A:

Hi Monty, Moving appliances around is no small feat, to have it stop working has to be upsetting. I see that some one else asked a similar question. I have attached both links from the experts posts below and also the link to your models manual and diagrams. Hope this helps!

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Barbara H. -
June 26, 2010
A:

Hi Monty, The link for yor Kenmore model is below.

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Barbara H. -
June 26, 2010
A:

Be sure the freezer fan is running as well as the condenser fan under the back of the refrigerator. If both fans are running, look for signs of frost or ice accumulating on the rear panel inside the freezer. If ice or frost is seen, this could indicate a failure in the defrost system. It could have a failed defrost timer, defrost heater or a failed defrost termination switch. If there is no frost or ice accumulating then it could have sealed system issue or compressor and you will have to call a service technician.

If ice/frost is found accumulating I recommend locating the defrost timer and turning the stem slowly clockwise (CW) until you hear the fans and compressor shut off. Wait 3-4 minutes after placing the defrost timer into defrost and then open the freezer and listen for water sizzling. It will sound like water dripping on a hot frying pan if the heater is coming on. If you hear sizzling noise, replace the defrost timer. The defrost timer is located inside the control housing located inside the fresh food section at the top. This is where the cold control knobs are located. Look up at the bottom of the control housing and you should see a small opening about the size of dime and up inside the hole you will find slotted plastic stem. Rotate the stem one click at a time until the unit shuts off and then wait to see if you hear the water sizzling as it begins to melt the ice.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Joey S -
Sears Technician
June 29, 2010
A:

No it has not been moved but my wife did take out the old water filter and tried to clean it. She just let the water run out and put it back in. That's when the fridge stopped working.

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bboreo -
August 13, 2010
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Q:

Why does water drip on the top shelf?

A:

Water will run into the refrigerator during the defrost cycle if the drain system is frozen or restricted. Most of the time the drain trough located under the evaporator coil will freeze up causing the water to run down in the refrigerator. You can check this by removing the back cover panel in the freezer. Before doing this unplug the refrigerator from the wall outlet. The shelf and ice maker will need to be removed to get the back cover out. With the cover off you will be able to see the drain trough under the coils. If it is frozen remove the ice and use hot water to clear the drain hole. This can take awhile but when the drain is clear and water runs freely into the drain pan at the bottom, it will stop leaking in the refrigerator section. If you need more assistance you can resubmit your question with more details

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Scott D -
Sears Technician

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