Model #10671293101 KENMORE Top-Mount Refrigerator

  • Cabinet
    3 Results
  • Liner
    3 Results
  • Shelf
    3 Results
  • Refrigerator Door
    3 Results
  • Unit
    3 Results
  • Icemaker
    3 Results
  • Freezer Door
    3 Results
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Question and Answers

Q:

Refrigerator door gasket replacement instructions/video

A:

Good morning... I can fully understand your need for helpful instructions. I did locate a link that will discuss this situation in greater detail. We are currently having difficulty with our pictures/images not downloading for you to view. Keep the link and within a couple of days they should have this problem resolved. I apologize for any inconvenience. Though this link discusses a different model number, the mechanics are likely going to be very similar. Keep in mind that an expert will be responding within the next two business days if not sooner and will likely offer you more information and instruction. I hope this link will help guide you so that you can replace your door gasket and have a nice day

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Henry -
January 20, 2013
A:

I can understand how important it is to have the right information for your refrigerator. I did some research and found a video that will show you how to replace the door gasket. It is for a different model, but the procedure is the same. Just click on this link to view it: Refrigerator Door Gasket . I hope this helps. If you need further assistance, please reply to this thread. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
January 21, 2013
A:

I do need further help. I need the experrt answer and I need it to be model specific. It is nice to try to be helpful but before your video I googled two other videos at least. One had screws, one had snap off strips. My model appears to have neither. Please, please, never say the procedeure is the same unless you know for a fact. If I get the customer satisfaction survey today, I'm going to call up the chain until somebody eats you. The reference to the survey comes from the earlier conversation about the drain tube freezing problem on this model. Someone in your spot apparently marked the question as answered. It was a post manufacture and sale add-on electrical heating element with an electrical connection to cure the freezing drain tube problem. I never did get the real expert's answer. I ended up returning the part. That part should have shipped with instructions. Beside who wants to install an electric stove heating element in a freeezer compartment. There should be a class action against Frigidaire and Sears on this. Let me know if there is one. I'd like to replace the lead plaintiff. Please have one of the senior lawyers in your legal department call me. Thanks, John

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John -
January 22, 2013
A:

I can understand how frustrating it is to have this many issues with your refrigerator. The video that I provided will work for you model. The gasket will pull away from the door. I apologize that there isn't a video available for your specific model, but these instructions are model specific. BEFORE STARTING: Check to see if you have the correct size gasket before beginning repair procedure. Take the door off the refrigerator and place it on top of a table. Start from the middle of one of the longer sides by lifting the edge of the gasket carefully. After lifting the edge of the gasket, use a pair of wire cutters to cut the gasket. Pull the gasket out laterally and cut the second part of the gasket. To remove the gasket, pull it away laterally from the door (see image below). NOTE DO NOT PULL UP ON THE GASKET. This action will pull the interior door away from the exterior door. After the gasket has been removed, check to see if there is any debris around the edges. If there is, use a knife to clean it up. Do not go in more than �� under the edge of the panel. To install the replacement gasket, start at the corners. The hard lower lip section of the gasket will slide under the inner panel. Using your finger, snap the gasket into place. If a small part of the gasket should be hard to get under the edge of the inner panel, use a small edge roller* or similar tool to push the gasket into place. Push in gasket installation replacement must be kept straight and flat. Any loose panel or section of panel should be repaired with �� hex head screws. These can be ordered through division 46 source 106 part #4318172 (package of 6). This will require pre-drilling. Small edge rollers can be purchased locally at any hardware store. They are used to install screening in window frames /door frames. After installing gasket, rehang the door on the refrigerator. Level the door after rehanging.

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AnneJ -
Sears Technician
January 22, 2013
A:

As for the issues that you have had with the refrigerator drain tube freezing, we will be happy to research and provide the instructions for the heating element installation, if they are available. Just let us know if you would like these. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
January 22, 2013
A:

AnneJ, I suggest the video you provided will not work for my model. The video model has visible screws all around and they just pull the gasket away once the screws are losened. The instructions you provided for my model only provides for screws as an after repair if you bend something too far. I bet the screws don't come with the two gaskets I ordered and what do I do then with the door off the frig. As for the heating element installation I would welcome you taking another try at it. My drain pan is now dry which means the tube has frozen up again. Thanks, John

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John -
January 22, 2013
A:

Three days have passed and now I get the customer survey. AnnJ, you are no expert. The video you referred me to and reassured me would work for my model is way off base. See my earlier reply, watch the video, and then read the instructions you sent me. I appreciate that you excerpted the instruction language into this conversation but after your video miscues I cannot accept on faith that your instructions actually do pertain to my model. I need pages from a training manual or somethiong that allow me to confirm that it really does pertain to my model. Please, Please, Please, refer this conversation directly to a REAL EXPERT, if any exist, and you need not respond further to me. Monday I will call parts and get a return authorization based on this time consuming and ineffective method of rendering customer support. Thanks for your nice try, John

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John -
January 25, 2013
A:

John, I again aplologize for the wait. I have been research the information you need for the heating element for the drain issue that you are having. However, since you feel that my information is not good enough to help, then I would recommend that you schedule service. I think that due to your previous responses, this is who you want to speak to anyway. You can schedule service for at technicain at the link below. I am sorry that I was unable to help. Have a nice day and thank you for using Manage My Life.

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AnneJ -
Sears Technician
January 25, 2013
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Q:

Refrigerator add on drain tube install instructions

A:

I can definitely understand your concern over wanting to know how to properly replace the drain tube to your refrigerator. I did some research and provided a link to a similar question and answer on our site. I hope this will give you a better idea on the next step to take until the Expert responds to your question in more detail within 24 to 48 hours.

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Julio -
November 15, 2012
A:

I understand how difficult it can become when parts replacments do not come with directions. I did not locate a video but the directions below should help.

The heat probe will attach to the heating element under the evaporator. First disconnect the power from the unit. To access the heater you will need to remove the back panel in the freezer. The icemaker and shelf will need to be removed and the back air tower is held in place with some tabs. Press the top of the tower down to release the tabs and then lift it and pull it out. You can now pull out the back panel and disconnect the evaporator motor wire harness. Now attach one end of the heat probe to the element and push the other end into the drain hole.

When installing it make sure to wear some gloves because the evaporator fins are sharp. Then work the heat probe down into the drain hole and hook it around the heater. To ease the installation of the screw, rotate the probe towards you. If the drain tube turns to sharp, you might have to bent the probe a little to get it all the way in.

I hope this information helps with this repair. If further help is needed, please reply. Thank you for using Manage My Life.

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Barbara H. -
Sears Technician
November 16, 2012
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