Model #10669902990 KENMORE Top-Mount Refrigerator

  • Cabinet
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  • Liner
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  • Freezer Door
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  • Shelf
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  • Refrigerator Door
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  • Unit
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  • Icemaker
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Question and Answers


My Kenmore Rrefrigerator top freezer icing up food on the top shelf of the refrigerator


I understand that your refrigerator is freezing up food on your top shelf. While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question. Have a great day!

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Alina F. -
February 07, 2012

Thank you for your question. I'm sorry you are having this problem with your refrigerator. If the top shelf is freezing, usually adjusting the controls will solve this problem. First, adjust the air damper for less air flow and if it still freezes, than adjust the thermostat to a slightly warmer setting.

Water will leak into the refrigerator when the drain system freezes up. Every time the unit goes into a defrost cycle, water will run down into the refrigerator, instead of down the drain. To clear the drain, remove everything in the freezer, so the back panel can be removed. First disconnect power to the unit. With the panel removed, you will see the evaporator coil and directly under the coil is the drain trough (pan). The trough will probably be full of ice that will need to be removed. A hair dryer works well for this. Just be careful not to get it too hot. With the ice out of the trough, you will be able to see the drain hole, which will be plugged with ice. Use hot water to clear the drain hole. Keep working the hot water into the hole and wiping the excess water. This can take quite awhile, depending on how deep the ice is. This will need to be done until you get a good water flow down to the bottom drain pan. With the drain system clear, water should stop leaking in the refrigerator. If you would like more assistance, reply to this thread and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Safety Notice: Be sure to disconnect the appliance before performing any troubleshooting procedures. If you are not comfortable with doing any voltage checks or repairs that might be recommended, please contact a local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Scott D -
Sears Technician
February 08, 2012

First of all I would like to say thanks for the help- Spent an evening de-icing the freezer and drain line and the issue cleared up. I think the problem is solved. The ice was packed under the roll-out tray including the drain. Used a little chipping(carefully) hair dryer heat and hot water to clear the drain. A baster tube stuck in the drain allowed the hot water to focus on the blockage. now it flows. This is the second time in 12 years that I have had to do this so. How do you adjust the air damper. how do you access it I don't see it in the owners manual

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David -
February 10, 2012
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