Model #10667372801 KENMORE Top-Mount Refrigerator

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Question and Answers


Refridgerator not cooling


I am sorry that you are having some difficulties with your refrigerator and I will be happy to help. I did some research and I was able to find a link that will provide you with some good information. I hope this helps with your research while you wait for your expert response.

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Joseph P. -
April 06, 2013

Thank you for your question. I know it's frustrating when the fridge and freezer stop cooling. If the compressor is not running and the voltage is there, it will indicate that either the starting device has failed or the compressor. I'm attaching a video that shows how to check the compressor,  Compressor resistance. If the resistance checks ok, the compressor could still be locked (stuck). The only way to determine this would be replace the starting device # W10194431 and capacitor # 2169373. If the compressor still won't start, it will need to be replaced. A technician would be required to make this type of repair. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.  



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Scott D -
Sears Technician
April 08, 2013
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