Model #10664944400 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Freezer not working well

A:

I understand that your freezer is not working well, and it is important since it is what keeps your foods fresh. I have taken some time to research your question here on the Manage My Life website and I noticed that someone else had asked a similar question with a posted response from an expert. I attached the link below for you to view. I hope the link that I provided is helpful. Have a nice day.

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Alina F. -
September 02, 2011
A:

A run capacitor on the compressor would prevent that motor from running. Your details seem to indicate that you have frost on the evaporator of the freezer. Check to see if the compressor is running. If it is, then the capacitor is probably not the issue that is causing your cooling problem.

If the compressor is not running, then you could have a problem with the start device, the capacitor or you could have a bad compressor motor. A control board failure, bad cold control thermostat or a wiring failure could also prevent the compressor from running. See if the condenser fan beside the compressor is running. If that fan is not running, then the compressor may not be getting run voltage through that circuit. A portion of the wiring diagram that pertains to the compressor is shown in the image below. You can use that information to check components and wiring if you are technically inclined. Be sure that you unplug the refrigerator before accessing internal components. If you need help checking those components, reply with additional details and we will assist you further.

If that condenser fan is running but the compressor is not running, then you may be able to fix the refrigerator by replacing that capacitor and the start device. If you need more help with that type of repair, let us know.

Here is a link for a video that shows information about the systems in a refrigerator: Video: Refrigerator Not Cooling Repair . There is a chance that you have excessive frost build-up on the evaporator that is causing your cooling problem. You may be able to use the information in that video to help you fix the problem in your refrigerator. As noted above, be sure that you unplug the refrigerator before accessing internal components.

If the compressor is running but you are not seeing a frost pattern forming on the evaporator then you apparently have a sealed system failure that will need to be diagnosed and repaired by a service technician. Here is a link for the Sears Service website in case you need it: Sears Home Services .

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Lyle W -
Sears Technician
September 05, 2011
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