Model #10664262402 KENMORE Top-Mount Refrigerator

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Troubleshooting

Error Codes

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Question and Answers

Q:

My Kenmore Refridgerator is leaking water into the freezer and some is dripping down into the back of the fridge.

A:

Jim - Likely there is nothing 'shot'. Very likely the unit does not have a slight inclination towards the back and/or the drain from the evaporator is blocked. Please post the full model number, it will start with three digits followed by a period or dash, thus 106. or 106-, then we may be able to offer more specific help.

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biguggy -
May 10, 2012
A:

106.64262402. I have had this fridge for years and works fine. Thanks for your help

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Jim -
May 10, 2012
A:

Jim - Your appliance was manufactured by Whirlpool. This is a common fault. It could be a problem with the drain from the evaporator or a fault with the defrost system. Let us deal with the cheap and easy fixes and checks first. 1. Check that the refrigerator has a slight 'tip' towards the back. 2. Blow through the drain pipe and be prepared for a load of 'muck' to come out in the refrigerator section. Unless I miss my guess the drain from the evaporator on this model does not go directly to the evaporation pan but drains into the refrigerator section at the top of the back and that is the one you need to check. To access the drain tube remove rear lower back panel, and the lower front grill. Then look up under the refrigerator to find the end of the tube. Then find something, bicycle tire pump, air mattress inflator, or even just a piece of tubing connected to the human mouth, all have been known to work, to get a flow of air up the tube to clear it or ensure it is clear. Please unplug the unit first. Please let us know what you find and we will take it from there. Good Luck.

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biguggy -
May 10, 2012
A:

Thank you for your question. I understand your concern about the water leak. This will be a drain problem. Water will leak into the refrigerator when the drain system freezes up. Every time the unit goes into a defrost cycle, water will run down into the refrigerator, instead of down the drain. To clear the drain, remove everything in the freezer, so the back panel can be removed. First disconnect power to the unit. With the panel removed, you will see the evaporator coil and directly under the coil is the drain trough (pan). The trough will probably be full of ice that will need to be removed. A hair dryer works well for this. Just be careful not to get it too hot. With the ice out of the trough, you will be able to see the drain hole, which will be plugged with ice. Use hot water to clear the drain hole. Keep working the hot water into the hole and wiping the excess water. This can take quite awhile, depending on how deep the ice is. This will need to be done until you get a good water flow down to the bottom drain pan. With the drain system clear, water should stop leaking in the refrigerator. If you would like more assistance, reply to this thread and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Safety Notice: Be sure to disconnect the appliance before performing any troubleshooting procedures. If you are not comfortable with doing any voltage checks or repairs that might be recommended, please contact a local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Scott D -
Sears Technician
May 11, 2012
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Q:

I have a kenmore refrigerator model 10664262402, the freezer is working correctly but the refrigerator is not. What can i check for as an issue?

A:

Hi, Whenever I am having problems with an item I always go onto the SearsHomeServices.Com website. It has a lot of troubleshooting information and tips on how to fix your issue. I have provided you with the link below if you are interested in viewing the website. I hope this helps!

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Dezeray S -
June 30, 2010
A:

Based on your symptom there could be a defrost failure. Open the fresh food door and rotate the freezer control to the "Cold" position. This will open the air flow control so more air will blow into the fresh food section. Place your hand under the air diffuser located in rear upper center area to feel how much air is blowing. If very little air is felt, close the fresh food door and open the freezer. Look at the rear panel in the freezer and check to see if there is any ice/frost accumulating on the panel. If you see ice/frost then this would likely indicate a defrost failure. When the evaporator coils become covered in a layer of frost/ice due to a defrost failure it will restrict the freezer air from blowing into the fresh food section which will eventually cause the fresh food section to not get very cold.

Your specific model does not use an electro/mechanical defrost timer. Your model has an electronic defrost control board. You can force a defrost cycle by following these steps to see if the unit will defrost. You must follow the exact instructions in order to initiate a defrost cycle:

  1. Un-plug the refrigerator
  2. Turn the refrigerator thermostat to OFF and leave it OFF.
  3. Plug the refrigerator back in.
Wait 5-10 minutes and then open the freezer and listen for water sizzling as it melts the ice/frost and drips on the defrost heater. If you do not hear any sizzling and the rear freezer panel does not feel warm to the touch then you likely have a failed defrost component. It could have a failed electronic control board, defrost bi-metal or heating element. It could even be just a burnt wire connection too.

You can remove the rear panel in the freezer and ohm out the heater and the bi-metal thermostat. If both show continuity when checking it with an ohm meter then the electronic defrost control board has likely failed. I added the wiring diagram in the image below. NOTE: Disconnect the power cord from the power source before removing the freezer panel and testing the heater and bi-metal for continuity. Be sure to disconnect the heater and bi-metal before testing them for continuity. Use caution when working around the sharp aluminum fins. They are razor sharp. Protective gloves are recommended.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Joey S -
Sears Technician
July 02, 2010
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