Model #10664234402 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Kenmore refrigerator model 106.64234402: water under crispers

A:

I know that it can be very difficult to keep having issues with your refrigerator. A drain can freeze up if the temperature gets excessively cold (below zero). Sometimes air will migrate up the drain tube, creating moisture and freeze. Also make sure there is no obstruction in the drain trough under the evaporator. Sometimes unfortunately, there is no explanation for it freezing up. There is a heat probe # 819043 that can be installed, to help prevent this type of problem. It's available at SearsPartsDirect . It's easy to install and will come with instructions. I hope this helps. Please feel free to let me know if you need further assistance. We are always here to help. Thank you for using Manage My Life.com.

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AnneJ -
Sears Technician
November 17, 2013
Q:

Defrost timer problems?

A:

Thanks for contacting manage my life about your refrigerator model 106.64234402; sorry you are having a problem, I will be glad to assist you.  Your refrigerator has a adaptive defrost control not a defrost timer. It is located in the control box with the thermostat in the fresh food section. Based on the description you provided I do not think you are having a problem with the defrost control or defrost circuit.  If the defrost system fails thee will be frost on the evaporator coil in the back of the freezer section, but not on food or doors. When there is frost on food and doors and other parts of the freezer this indicates that there was a warm air intrusion. A door was left open or ajar allowing warm moist air into the freezer and fresh food sections thus causing the frosting. The solution to this is correcting the door issue if applicable (often a top mount freezer door can pop open if the fresh food door is slammed shut hard.) load door with heavy food and be sure the front of the refrigerator is leveled about ½ inch higher than the back.  If frost accumulates on food and doors, you will need to manually defrost the unit by unplugging and allowing doors to be open for several hours.  I hope this helps, if you need more help reply with added details and I will be happy to respond. If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services.Ron H.

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Ron H -
Sears Technician
July 05, 2013
Q:

How do I replace a caster wheel on a Kenmore refrigerator?

A:

I'm sending you the instructions for replacing the caster on your refrigerator:

IMPORTANT: Make sure adequate floor protection is used underneath the unit.

Replacing Front and Rear Roller(s)

  1. Unplug and unload unit.
  2. Move the product to an area that allows access to all sides.
  3. Remove the grille and rear compartment cover.
  4. Lower the unit to the floor with the front roller adjustment bolts. Then remove adjustment bolts.
  5. Remove four 1/2" corner base bolts, two in front, two in back.
  6. From back of unit, pull the base plate and fan shroud assembly 1/2" to the rear of the unit. There may be some resistance from the double adhesive backed foam tape that secures the fan shroud to the top of the unit compartment. Pull until the tape separates.
  7. Tilt the product to one side approximately four inches. Use a spacer to hold the side up.
  8. Pull down slightly on the base plate, slide the axle rivets out of the base plate bracket and remove the roller.
  9. Replace the roller and reassemble unit in reverse order.
If both sides need roller replacement, repeat steps 7-9 for the other side. I hope this will help you. If you need more assistance, you can resubmit your question with more details.

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Scott D -
Sears Technician
December 22, 2009
A:

Thanks

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Anoop -
March 10, 2013
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