Model #10663842302 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

repair myself Kenmore Refrigerator, top-mount

A:

Thanks for your question- we see that no one from the community responded.  If you still require assistance on this topic, please resubmit your question with any updated information and we will have one of our experts take a look.  Also, we have updated our site to include information regarding common repairs and diagnosis, which can be found here: www.searspartsdirect.com/repair-help.html.  If you are looking for your owner’s manual, it can be found here: http://www.searspartsdirect.com/partsdirect/user-manuals.  Thanks for visiting SearsPartsDirect.com.

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Natasha12 -
Sears Technician
May 09, 2014
Q:

Why won't my 2003 Kenmore refrigerator cool anymore, the model number is 106.63842302?

A:

Issue: Why won't my 2003 Kenmore refrigerator cool anymore, the model number is 106.63842302?

Solution:

Here are some possible causes for you refrigerator not to cool:

  • Control Setting - Look at the dial. Sometimes freezer dials are located in the refrigerator.
  • Vent being blocked - Air flows between the freezer and refrigerator sections to provide proper cooling via air vents. Move any food items that might block the vents.
  • Warm air getting in - If doors are being left open, opened frequently, or if there are poor seals around the door(s). Also food stored in the door of the refrigerator often stays warmer than food in the interior.
  • Surrounding temperature is too low or too high
    • Too low (below 55F) (Winter): (Does not affect standalone freezers) If the unit is in a cold environment such as an unheated garage, basement or outdoors, this may affect the thermostat.
    • Too high (above 110F) (Summer): If the unit is in a hot environment such as a closed garage without air conditioning, on an enclosed back porch, or in direct sunlight, this may overheat the system affecting performance.
  • Condenser coil is dirty - When the condenser coil is dirty it causes the sealed system to overheat and therefore the refrigerator will not cool properly.
    • Clean the condenser coil as follows: (Use gloves)
  1. Turn unit off and unplug the cord. Remove toe grill from the bottom of refrigerator.
  2. Vacuum the accumulated dust from underneath the refrigerator and the back of the toe grill.
  3. If you have condenser cleaning brush, brush the coil with the brush and then vacuum again.
  4. Clean toe grill with mild soap and water and put in back in place.
  5. Plug unit back in and reset controls.
  • Defrost Cycle - When the refrigerator goes into defrost, the cooling mode stops and a defrost heater energize to remove accumulated frost from the evaporator (cooling) coil, which causes the freezer temperature to rise slightly.
  • Refrigerator lacks clearance for proper air circulation - Refrigerators require a specific amount of clearance around the cabinet to allow for air circulation. If the refrigerator does not have the minimum clearance required, the refrigerator or freezer cannot cool properly.

If everything is running but it's not cooling the problem could be with the compressor or it could be a low charge in the system. If the compressor is not running, the problem could be with the thermostat or control board. If problem persists, contact a service technician to Sears Repair Department 1-800-469-4663.

Note: General resolution for problem is based on information submitted with question.

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Maria M. - Personal Solutions Manager -
Sears Technician
October 08, 2009

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