Model #10663182302 KENMORE Top-Mount Refrigerator

  • Cabinet
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  • Liner
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  • Freezer Door
    3 Results
  • Shelf
    3 Results
  • Refrigerator Door
    3 Results
  • Unit
    3 Results
  • Icemaker
    3 Results
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Error Codes

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Question and Answers

Q:

Top freezer freezing up and leaking into fridge compartment.

A:

I know how important it is to have a good working refrigerator in the home so that you can keep your food nice and fresh. While you are waiting for your expert answer, I did manage to find a link that will provide you with some good information to help you with your question. I hope my link is useful.

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Joseph P. -
June 06, 2011
A:

From the description you give you have a defrosting problem.

The defrost system consists of three parts. The defrost control, defrost bi-metal and the defrost heater.

One thing to try is to manually enter the defrost cycle. The image below contains the instructions on how to do this.

Once in defrost open the freezer door and listen for a sizzle or popping noise when the heater comes on. Give it a few minutes.

If you hear the sizzle and pop then the defrost element is most likely okay. If you hear nothing then I'd suggest replacing the element an bi-metal at the same time.

If the element is working then likely the problem is the defrost control.

Any parts you need can be obtained from the following link: Sears PartsDirect .

You can reply with any additional details or questions for further assistance.

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Fred M -
Sears Technician
June 07, 2011
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Q:

Ice buildup in freezer of Kenmore refrig

A:

Having issues with one of your major appliances can be a frustration especially if it is the refrigerator. I have researched your issue and came across a similar issue that was asked. Even tho it's a different model it has the same concept and maybe it will help you understand why this is happening to the refrigerator.

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celene -
February 22, 2011
A:

I'm sorry you are having this problem. Water will leak into the refrigerator when the drain system freezes up. Every time the unit goes into a defrost cycle, water will run down into the refrigerator, instead of down the drain. To clear the drain, remove everything in the freezer, so the back panel can be removed. First disconnect power to the unit. When everything is out of the freezer you will be able to remove the ice from the freezer floor. With the panel removed, you will see the evaporator coil and directly under the coil is the drain trough (pan). The trough will probably be full of ice that will need to be removed. With the ice out of the trough, you will be able to see the drain hole, which will be plugged with ice. Use hot water to clear the drain hole. Keep working the hot water into the hole and wiping the excess water. This can take quite awhile, depending on how deep the ice is. This will need to be done until you get a good water flow down to the bottom drain pan. With the drain system clear, water should stop leaking in the refrigerator. This will also stop the ice build up on the freezer floor. If you would like more assistance, additional details will be helpful and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Safety Notice: Be sure to disconnect the appliance before performing any troubleshooting procedures. If you are not comfortable with doing any voltage checks or repairs that might be recommended, please contact a local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Scott D -
Sears Technician
February 24, 2011
A:

Scott - Thanks very much for this good advise. It took about 6 hours for the drain the unfreeze so that the hot water would run down into the bottom drain pan. Everything else seems to work fine so our problem has been solved. Now we will watch the drain pan to be sure that water is continuing to be present. For the manufacturer - why is there no mention of this drainage system in the owner manual. One would think this problem would be noted so that annual maintenance could be performed to avoid our experience. Again, thanks very much for your help. John Stevens

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John -
February 25, 2011
A:

This has not be a big issue and to take the freezer apart and expose the evaporator would not be a good idea. Some people may try using a sharp object to clear away some ice and end up punching a hole in the evaporator. This would now be a major repair.

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Scott D -
Sears Technician
February 25, 2011
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Q:

What can I do, to correct this drain problem, in my refrigerator?

A:

Water will leak into the refrigerator when the drain system freezes up. Every time the unit goes into a defrost cycle, water will run down into the refrigerator, instead of down the drain. To clear the drain, remove everything in the freezer so the back panel can be removed. First disconnect power to the unit. With the panel removed, you will see the evaporator coil and directly under the coil is the drain trough (pan). The trough will probably be full of ice that will need to be removed. With the ice out of the trough, you will be able to see the drain hole which will be plugged with ice. Use hot water to clear the drain hole. Keep working the hot water into the hole and wiping the excess water. This can take quite awhile depending on how deep the ice is. This will need to be done until you get a good water flow down to the bottom drain pan. With the drain system clear, water should stop leaking in the refrigerator. If you need more assistance, please resubmit your question, with additional details.

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Scott D -
Sears Technician
February 22, 2010

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