Model #10661182900 KENMORE Top-Mount Refrigerator

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Troubleshooting

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Question and Answers

Q:

I have a Kenmore Refrig/ freezer 10661182900 freezer not cold enough refig working good will freeze milk 10661182900

A:

Thank you for choosing Sears Parts Direct. I will be happy to help with your refrigerator. Upon researching model 10661182900; that is a very unusual symptom. The cold air in the fridge comes from the freezer. If the freezer is not that cold, than the fridge should not be that cold as well. Check to see if you feel heat in the back of the freezer. Also listen to see if the fan in the freezer stays on all the time.  If you could provide more details I can do more research.

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Jeff Wallace Jr -
Sears Technician
January 14, 2015
Q:

Kenmore Refrigerator Temperature is warm in refrigerator -freezer not circulating to that area?

A:

I am sorry that you are having some difficulties with your refrigerator and I will be happy to help. I did some research and I was able to find a link that will provide you with some good information. Click here for the link. I hope this helps with your research while you wait for your expert response.

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Joseph P. -
May 23, 2013
A:

Thank you for submitting your question. I understand your concern and I will be happy to assist you. If there is frost on the back freezer wall, this will indicate a defrost system or thermostat issue. In order to get the unit cooling properly again, you'll need to let it thaw out to allow the vent ways to open back up and to see if the fan is working or not. The fan is more than likely frozen and not able to properly operate. Once the unit is defrosted, you can check the defrost system to see what has failed. Your defrost system consist of the defrost heater (2315531), defrost bi-metal/thermostat (2321800) and defrost control (2304099). If you have an ohms/volt meter you can test all these parts for the proper continuity, this will help you find which one failed. If the defrost system checks out good, then you'll need to check the thermostat and evaporator fan for the freezer. I was able to find a great video to assist you with troubleshooting this issue. The model is different but the checks and repair will be the same. You can order parts from our Sears Parts Direct web site. I hope this helps. Please reply back to this thread if you require further assistance. Thank you for using Manage My Life.

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Tykara -
Sears Technician
May 24, 2013
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Q:

Frosty wet packages of food in my frostfree refidgerators freezer.

A:

Frost or ice buildup on the frozen foods is a problem you do want to nip in the bud. I see the door was open for awhile and hopefully it just needs more time for the temperature to stabilize. The expert will review this model and respond but I did locate three similar questions that may offer some ideas. I attached to the links below if you would like to check while waiting for the expert.

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Barbara H. -
April 20, 2012
A:

Thanks for the ideas. The door was left open about 2 months ago and its never acted right since.

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Terry -
April 20, 2012
A:

Thank you for your question. I understand your concern about the frost on the packages in the freezer. This indicates air is leaking inside the cabinet. Check the door to make sure it's closing good and also the gasket to see if there are any gaps. If there are gaps in the gasket, a hair dryer can be used to smooth them out. Just be careful not to get the gasket too hot. If the door is opened for an extended period of time it can also cause this, especially if there is a lot of humidity in the area. I hope this will help you.

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Scott D -
Sears Technician
April 23, 2012
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