Model #10660528900 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

I have a Kenmore 10660528900

A:

I can understand your confusion over your refrigerator still not cooling after replacing that relay.  I'm wondering if frost might not have layered within the channels that transport cool air from the freezer to the refrigerator.  if only the refrigerator is not cooling, it will be an air flow problem. This type of problem could be related to a defrosting issue, a defective diffuser or control problem.   I have located a link that will discuss your situation in more detail. 
Click here to view the link.  Though this link discusses a different model number,
the mechanics are likely going to be very similar.Keep in mind that an expert will be
responding within the next two business days if not sooner and will likely offer you more information and
instruction.  If you feel you would need further assistance,  or if you feel like you would be more comfortable
having an expert resolve your issue, I would strongly recommend Sears Home Service.com.
Click here to open to their page for home service.  I hope this will help you and have a nice day.

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Henry -
June 09, 2013
A:

Just to add the fridge and freezer are not cooling. Thanks for your help!

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jessyca -
June 09, 2013
A:

I know that it can be very frustrating to have issues with your refrigerator. First check in the freezer on the back wall for a frost build up. If frost is building up, it indicates the unit is not defrosting. The frost will block air flow to the refrigerator section, causing it to quit cooling. If this is taking place, you can turn the unit off for a few hours to defrost. When all the frost is gone, it will cool again for awhile. If the frost buildup comes back, then you have a problem with the defrost system. This could be with the timer or the defrost heater. If there is no frosting taking place, the compressor could be defective or the system could have a low charge or restriction. A technician will be needed to make these checks. I hope this helps. If you need further assistance, please reply to this thread. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
June 10, 2013
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