Model #10659962801 KENMORE ELITE Side-by-Side Refrigerator

  • Cabinet Parts
    3 Results
  • Refrigerator Liner Parts
    3 Results
  • Refrigerator Shelf Parts
    3 Results
  • Freezer Liner Parts
    3 Results
  • Motor And Ice Container Parts
    3 Results
  • Refrigerator Door Parts
    3 Results
  • Freezer Door Parts
    3 Results
  • Dispenser Front Parts
    3 Results
  • Unit Parts
    3 Results
  • Icemaker Parts
    3 Results
  • Air Flow Parts, Optional Parts (not Included)
    3 Results
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Question and Answers

Q:

side by side refrigerator

A:

I know how important it is to have a good working refrigerator in the home so that you can keep your food nice and fresh. While you are waiting for your expert answer, I did manage to find a link that will provide you with some good tips. I really do help everything turns out well.

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Joseph P. -
July 26, 2011
A:

I suspect you may be referring to the touch pad on the dispenser. If it will not change the display setting, it could be a problem with the dispenser control but the most likely problem will be with the main board, which is located next to the compressor. I recommend having a technician come out to check this. You can try resetting the board by disconnecting the power for 30 seconds and reconnecting it. Sometimes this will correct the problem. I'm listing a site you can access to have a tech come out. Here is a link for the website: Sears Home Services . Thank you for using Manage My Life.

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Scott D -
Sears Technician
July 28, 2011
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Q:

refrigerator

A:

When looking to see where a part is located on an appliance, Manage My Life is here to help. While you are waiting for your expert answer, I did manage to find a link in where you can enter your appliance model number and a parts list diagram will pop up that will help you with your question. I hope my link is useful.

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Joseph P. -
July 26, 2011
A:

Thank you for the question on your water filter location.

I will send you a video on how to locate and remove the filter.

There are two different types but both of them are located in the lower grille base.

The one type is a twist to remove and install, the other is removed by pushing on a button next to the filter. Your refrigerator has the push button type.

filter removal video .

I hope this will help.

Thank you for using Manage My Life.

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Sam A -
Sears Technician
July 28, 2011
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Q:

Ice maker problem, not filling with water.

A:

I use ice for most of my beverages and I know how important it is to have a good working ice maker in your home and I will be happy to help. While you are waiting for an expert answer, I did manage to find a link that describes a similar problem to the one that you are having with your ice maker. I hope my link is useful.

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Joseph P. -
March 12, 2011
A:

Joseph P. appreciate the assistance, thanks much.

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John -
March 12, 2011
A:

I'm sorry you are having this problem with your icemaker. You have already received some good information about the fill tube freezing.

The icemaker in this model can stop working for a few reasons. Some are listed below:

  • The icemaker itself can fail
  • The water valve may not open
  • The optic boards can fail
  • The fill tube can freeze up
  • Freezer temperature not cold enough (should be 0 � 5 degrees)
The blinking led light can be flashing a code that will indicate the problem. If it flashes 2 times pauses and continues this while the door is open, it�s normal. Now disconnect power to the refrigerator. To check this icemaker, slide it out, so the front cover can be removed, to access some test terminals. There is a clip located on the back right corner of the icemaker that will need to be removed, to slide the icemaker out. There will be a screw at the bottom of the clip holding it. I�m sending a picture with instructions to remove this clip. With the clip removed, slide the icemaker out and remove the front cover. You will now see the test terminals, which are marked (see picture). Now remove the 3 screws holding the receiver board on the right side and disconnect the harness from the board. Place a jumper between the black and black/white wires (see picture). Now use a second jumper and place it between the L � V terminals on the module. Reconnect the power and with both jumpers in place, water should now flow to the icemaker (be prepared to catch water from the fill tube). If water does flow, the icemaker # 2198597 will need to be replaced. If no water flows but you can hear a humming noise, the water valve # 4389177 will need to be replaced. If nothing at all happens, some voltage checks will need to be made. I hope this will help you.

If you do not feel confident repairing this problem or doing any voltage checks yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services . If you need more assistance additional details will be helpful.

Safety Notice: Be sure to disconnect the appliance before performing any troubleshooting procedures. If you are not comfortable with doing any voltage checks or repairs that might be recommended, please contact a local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Scott D -
Sears Technician
March 14, 2011
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