Model #10659787990 KENMORE Side-by-Side Refrigerator

  • Cabinet
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  • Refrigerator Liner
    3 Results
  • Refrigerator Shelf
    3 Results
  • Freezer Liner
    3 Results
  • Motor And Ice Container
    3 Results
  • Refrigerator Door
    3 Results
  • Freezer Door
    3 Results
  • Dispenser Front
    3 Results
  • Air Flow
    3 Results
  • Control
    3 Results
  • Unit
    3 Results
  • Icemaker
    3 Results
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Troubleshooting

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Question and Answers

Q:

my kenmore side by side model 10659787990 does not cool

Q:

My kenmore coldspot refrigerator model # 10659787990 won't cool and the freezer side won't defrost. Do i replace the defrost heater or the defrost timer?

A:

Hi Rhonda, We all would prefer to fix these problems ourselves and there is usually something we can do, so I found some links to similar expert answers and forums. You can try some of the tips. An expert will also be answering this post although it may take longer. You can also access your manual at the managemylife website, just click on manuals and enter model number. Hope this helps!

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Barbara H. -
June 20, 2010
A:

The image below shows the control portion of the parts diagram for this refrigerator. You can view the entire parts list diagram (and order parts) on the Sears PartsDirect website. The defrost timer is Key 6 in the parts image below. You should be able to open the refrigerator door and find a hole in the bottom of the control box (Key 1) where you can insert a small screw driver and manually advance the defrost timer. Hold the refrigerator door open for long enough so that the compressor starts if it is not already running (based on your cooling problems, I assume that the compressor will already be running). Advance the timer until the compressor stops. You can then open the freezer and should be able to determine whether the defrost heater is working. You will normally hear some ticking and dripping of water if the heater is working. If the heater works and defrosts the evaporator properly then your likely failure is the defrost timer.

If the heater does not work then your likely failure is the heater or you could also have an open bi-metal defrost thermostat. You would need to remove the back inside all of the freezer to access these components (with the refrigerator unplugged ). Replacing both of these components will likely fix your problem in this situation.

These are basic troubleshooting tips. More detailed diagnosis is normally conducted to make sure that the correct components are replaced. A technician is normally needed for these types of checks. If you are able to use the above tips to fix the refrigerator then you can avoid a service charge by a technician. A wiring failure or a number of other problems could be causing these symptoms. If you need more help, submit more details and we will assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Lyle W -
Sears Technician
June 22, 2010
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