Model #10657876800 KENMORE ELITE Side-by-Side Refrigerator

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Question and Answers

Q:

Kenmore Elite Ice Dispenser Problem

A:

Good afternoon Dan.... Some times you will have to remove the auger and defrost in warm water.  After that, you will have to wait 24 hours before reinstalling to keep any moisture from re-freezing.  A hair dryer may work well too.  There may be other reasons to consider.  I have provided a link that will discuss your situation in greater detail.  Click here to view the link.  Though this link discusses a different model number, the mechanics are likely going to be very similar.Keep in mind that an expert will be responding within the next two business days if not sooner and will likely offer you more information and instruction.  If you feel you would need further assistance,  or if you feel like you would be more comfortable having an expert resolve your issue, I would strongly recommend Sears Home Service.com.  Click here to open to their page for home service.  I hope this will help you and have a nice day.

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Henry -
April 21, 2013
A:

Thanks for the information about your refrigerator model 106.57876800, I will be glad to assist you with this issue. Based on the description you provided about the dispenser and the power outage I feel there could be several reasons that the auger motor is not working.  The click at the paddle is normal but I am not sue about the other click you make reference too. Normally if the auger motor is getting power it would hum not click. My suggestion would be to remove the ice bucket and check the coupler on the door section. The coupler is a small gear that matches the same gear on the bottom of the bucket. If there was ice refrozen in the bucket it could damage this coupler. Next check the wiring harness at the bottom of the door, disconnect and reconnect the harness and try to use the dispenser.  If you are hearing a hum conning from the door when you activate the dispenser then the motor may be damaged. If you are not hearing any hum, check voltage to the brown/white and red/ white wires going into the door, theses power motor and should read 120 volts when dispenser activated.  If you have power and no motor movement the motor or internal harness is bad. If you have no power then the issue would be the control board in the dispenser. This can get very complicated and it is highly recommended to call for service. If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services.Ron H.

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Ron H -
Sears Technician
April 23, 2013
A:

I replied once but it didn't show up. Hopefully this doesn't get posted twice. After tearing into the freezer, I can confirm there is not a refreeze issue in the auger. I checked the voltage on the red/white and orange/gray wires into the motor, but my multimeter kept kicking into over load (set at 200v). If the circuit was damaged, the voltage shouldn't be greater then 200. I was able to check on a nonrelated circuit to confirm the MM was functioning. Once the motor was out of the freezer, water started dripping out. It appears that there was refreeze in the motor case (Whirlpool 2322580). The case is glued shut so I can't open it, but I'm guessing this will be part of the issue. Is it possible for the electronics in the motor to survive this? Dan

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Dan -
April 28, 2013
A:

Another update. I think the motor voltage issue was because of my placement of the probes. After giving this another crack, it is reading 233-234 volts. This still doesn't make sense to me, but that is why I posted here in the first place! If the control board failed, would it output more voltage then spec?

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Dan -
April 28, 2013
A:

Hello Dan, use your meter and check the wall outlet voltage supplying the refrigerator power, there should be 120 volts ac, no more . There are no transformers in this unit so you should only read 120 volts ac to auger motor. Please recheck your meter . If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: [Sears Home Services | http://www.searshomeservices.com?sid=MMLxexpertxmerch] . Ron H.

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Ron H -
Sears Technician
April 29, 2013
A:

After letting the motor sit out for a few hours, I plugged it back in and it works. Apparently it was only refreeze in the motor. It has now been working for a few weeks. Dan

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Dan -
May 12, 2013
A:

Hello Dan, thats good news, if you need help in the future please feel free to contact us here at Manage My Life. Ron H.

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Ron H -
Sears Technician
May 13, 2013
A:

Similar problem with model 106.58733800. No power to auger. Switch makes light come on and there is another click somewhere in the fridge. It's not the motor because I removed it. The motor is a 120 DC sealed motor. The wire going to the motor is larger gauge than the wire in the control panel. The DC has to be coming from a transformer somewhere. Any ideas would be appreciated.

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LES OSBORNE -
March 12, 2014
A:

Thanks to someone on a site I rechecked the plug ins at the bottom of the door. Pushed them in tighter and my auger is working again. So simple and yet so hard to find.

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LES OSBORNE -
March 12, 2014
A:

I have a similar problem with model 106-57459701. My ice maker makes ice but the dispenser does not dispense ice. It makes a sound like it will dispense but stops after a few seconds. Any advice?

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ELIZA -
October 24, 2015
See more answers
Q:

ice dispencer 10657876800 Kenmore Elite Refrigerator

A:

Thanks for your question- we see that no one from the community responded.  If you still require assistance on this topic, please resubmit your question with any updated information and we will have one of our experts take a look.  Also, we have updated our site to include information regarding common repairs and diagnosis, which can be found here: www.searspartsdirect.com/repair-help.html.  If you are looking for your owner’s manual, it can be found here: http://www.searspartsdirect.com/partsdirect/user-manuals.  Thanks for visiting SearsPartsDirect.com.

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Natasha12 -
Sears Technician
May 13, 2014

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