Model #10657792701 KENMORE ELITE Side-by-Side Refrigerator

  • Cabinet Parts
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  • Refrigerator Liner Parts
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  • Refrigerator Shelf Parts
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  • Freezer Liner Parts
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  • Motor And Ice Container Parts
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  • Refrigerator Door Parts
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  • Freezer Door Parts
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  • Dispenser Front Parts
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  • Air Flow Parts
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  • Control Parts
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  • Unit Parts
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  • Icemaker Parts, Optional Parts (not Included)
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Question and Answers

Q:

Cold freezer, warm refrigerator; diffuser louver closes at 50F, won't open automatically at lower temperature

A:

After sticking a toothpick in the diffuser to keep the louver open a little bit, the temperature dropped. But I cannot open the louver anymore even with flat screwdriver :( Is the louver supposed to be open and close smoothly? Maybe the diffuser totally broke now. Thank you!

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Anonymous -
May 19, 2012
A:

I can understand how important it is to have your refrigerator working properly. Something like this is usually caused by an incomplete defrost cycle. Open the freezer & inspect the evaporator cover. If you see frost or ice build-up then this is a sign of a defrost failure. You may need to FIRST, disconnect power to the refrigerator & remove the freezer evaporator cover. This way you will be able to inspect the complete evaporator. You should not see any frost or ice blockage. For the ice build-up symptom on this model we recommend replacing the defrost limiter with a higher rating limiter also called a defrost thermostat. You can use a hair dryer to carefully defrost the evaporator if needed. Please see the image provided below for more instructions.

Other possibilities; freezer fan, damper assembly or a stuck relay on the control board. If you need further assistance, please reply to this thread. Thank you for using Manage My Life.

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AnneJ -
Sears Technician
May 21, 2012
A:

Thank you so much for your reply! The freezer fan sounds working. Last night we saw some ice drips (but not much) on the back cover and behind the holes at bottom of the cover. So we disconnected the power and left the doors on both sides open for 12 hours to defrost. There was no water accumulating in either freezer or fridge during defrost. After a few hours, I was able to manially open the diffuser vane manually. This morning we put food back in fridge and leave freezer empty, then turned the power on, set the temperature 2F and 39F, manually opened the diffuser. After coming back home 10 hours later, the fridge is 57F, and the diffuser (damper) vane is fully closed. Is 12 hours long enough for defrosting? How long does this model take to cool down to the temperature set on control panel? Is it worth trying to replace diffuser and thermistor at this point? Thanks again!

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Lillie -
May 21, 2012
A:

I have a Kenmore fridge bought from Sears. It now has the same exact problem. I apprecaite if someone can help on this. Was question/problem from the above thread answered/resolved? Thanks.

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J -
September 09, 2012
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Q:

Ice maker 10657792701, Motor does not turn,

A:

I use my ice maker almost daily so I know how important it is to have a good working ice maker in the home. While you are waiting for your expert answer, I did manage to find a link that will provide you with some great information to help you test your appliance. I hope my link is useful.

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Joseph P. -
July 06, 2011
A:

I recommend that you pull that ice bucket out of the door and see if it is frozen up. You may need to run some hot water through that ice bucket and completely defrost it then let it dry completely. Shut off the ice maker while that bucket is removed. Once you defrost that ice bucket and dry it, replace it in the door and see if the ice dispenser will work.

The ice dispenser auger motor seems to be getting voltage according to your details. Check to see if the motor turns with the ice bucket removed and the door switch pushed in. If the motor works, then your failure is problem in the ice bucket. You can replace the entire ice bucket assembly by ordering part 2305426 from the Sears PartsDirect website. That may fix your problem in that situation.

If the motor does not rotate, then you could have a mechanical problem with the motor or the linkage. The image below shows how to access those components. Be sure that you unplug the refrigerator before accessing internal components. You may be able to inspect the components and determine the cause of your failure.

If you need more help, reply with additional details and we will assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Lyle W -
Sears Technician
July 07, 2011
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Q:

Where can I find instructions for replacing the ice dispenser motor in my Kenmore Elite refrigerator #10657792701?

A:

Hello, Most information for your model refrigerator is located in the owner's manual. I found and attached the link below. This may help while waiting for the expert answer. I attached the link below.

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Barbara H. -
July 11, 2010
A:

Hi, Thanks, But I have checked the manual. It does not say how to access the ice dispense auger motor. Some Elites have a motor access door with 2 screws. The 10657792701 does not have this access door. So I am baffled. If anyone knows how to get to this ice dispenser auger motor to replace it, the help would be greatly appreciated. Kenmore Elite refrigerator #10657792701.

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NickQ -
July 11, 2010
A:

I solved it... on the front of the freezer door, 1. slide out the bottom platform where you place your glass to get water or ice. 3. You will see 2 screws... remove them. 4. The entire front dispenser assembly can then be lifted slightly and then removed. 4a. There are 2 wire connection that must be disconected. 5. You will see a white paper with metal foil on it. Lift this up. 6. The Dispenser motor will then be seen and is accessible. To remove it: 1. Open the freezer door 2. Remove the ice bucket 3. use 1/4" socket to remove the 2 bolts of the Auger driver. 4. Lift up the auger driver , sleeve, and remove the spring. 5. Lift out the long hex stud with pliers if necessary. It lifts right out and is about 8" long. 6. Close the freezer door. 7. Access the motor from the front 8. remove the motor mount bolts with 1/4" socket. 9. remove motor from the mount and replace with new motor.

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NickQ -
July 12, 2010
A:

I'm sending you some pictures with instructions to access the dispenser and remove the dispenser motor. Be sure to disconnect power to the refrigerator, before starting this repair. I hope this will help you.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Safety Notice: Be sure to disconnect the appliance before performing any troubleshooting procedures. If you are not comfortable with doing any voltage checks or repairs that might be recommended, please contact a local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Scott D -
Sears Technician
July 14, 2010
A:

Thanks for the pics an the Help !!! Fantastic website!!!!

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NickQ -
July 25, 2010
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