Model #10657762791 KENMORE Side-by-Side Refrigerator

  • Cabinet
    3 Results
  • Refrigerator Liner
    3 Results
  • Refrigerator Shelf
    3 Results
  • Freezer Liner
    3 Results
  • Motor And Ice Container
    3 Results
  • Refrigerator Door
    3 Results
  • Freezer Door
    3 Results
  • Dispenser Front
    3 Results
  • Air Flow
    3 Results
  • Control
    3 Results
  • Unit
    3 Results
  • Icemaker
    3 Results
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Error Codes

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Question and Answers

Q:

water dispenser not working

A:

Thanks for contacting manage my life about your refrigerator model 106.57762791; sorry you are experiencing a problem with the dispenser, I will be glad to assist you. Because the dispenser is working intermittently, here are some things to consider.  First if the water lines in the fresh food section are getting too cold they may freezer and changing temperatures could make it work then not work as you describe. You should check the line behind the crispers that lead to and from the tank. Try applying gentle heat with a hair dryer to thaw these lines when the dispenser is not working. If you are have any food freezing in the fresh food section it is likely this could be the cause of you problem, adjust the temperature settings accordingly. There have also been instances of the line inside the freezer door freezing, apply heat to the back side of the dispenser (inside freezer door). Next when you depress the water actuator you should hear a click, that is a micro switch and this switch activates the water inlet valve to supply water. Try this with door open so you can hear better and no water will come out and muffle the clicking sound. If you are not hearing this click then the switch may be the cause.  And last if the water inlet valve is not opening when you depress the actuator no water will come out. Normally there will be a humming sound from the back of the refrigerator when the valve is activated by calling for water, if you hear the humming sound and there are no frozen lines suspect the valve being bad. This is a dual valve with two sections one for water to dispenser and the other for water to the ice maker. On the valve supply side the larger size tubing is the water for door supply. If you need to you can isolate each section of the water line to determine where the water flow stops, starting at the valve and all the way to the bottom of the freezer door. The lines have couplings that can be separated to test water flow. I hope this helps you, if you need more help reply with more details and I will be happy to respond. Here is a link to Sears Parts Direct for parts ordering. Here is a link if you need a technician to come Service the product.  Ron H.   

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Ron H -
Sears Technician
November 15, 2013
Q:

Kenmore Refrigerator

A:

 Managemylife.com is always a great resource to find the answers to just about anything. Your expert will research your question and respond within two business days but usually sooner. 

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Yadira B -
March 27, 2013
A:

Thank you for your question. Yes, it is possible for this area to be warm. Many of these models have an optional heater around the dispenser housing that can keep this area warm. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
March 28, 2013
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Q:

Why is my water dispenser not working?

A:

When the refrigerator water dispenser not working can be a great inconvenience and rather frustrating. I have done some research on the Manage My life website and have located several links that you may find helpful towards your issue. While you are waiting for a detailed reply from an expert I have provided the links below.Hope this helps!

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Priscilla V -
May 09, 2012
A:

Thanks for contacting ManageMyLife.com. I understand how frustrating it is having trouble with your refrigerator water dispenser. We are here to help. Priscilla V did provide you with 2 good links on this problem. Based on what was mentioned I recommend your perform a couple of tests. They are as follows:

  1. Push the level on the water dispenser and listen for any noise. There should be a slight buzzing noise. If you have that, the water line may just be frozen. Next, pull the crisper draws out of the refrigerator. That will give you access to the water tank. Thaw out the water tank with heat. Next, hold down the dispenser lever until you have water. If still not working proceed to step 2.
  2. When you push the level and hear nothing, you have a electrical problem. The water level switch quit working or you have a circuit board problem. The image below will help you take the dispenser apart. Next, you need the test the switch and circuit board with a multimeter. Replace the bad part. I hope this helps.

If you do not feel comfortable repairing this problem yourself, then you can have it repaired at your home by a Sears technician. You may visit SearsHomeServices.com and click on the red next now button.

Please feel free to let me know if you need further assistance. We are always here to help.

Thank you for using ManageMyLife.com.

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John H -
Sears Technician
May 10, 2012
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