Model #10657703704 KENMORE ELITE Side-by-Side Refrigerator

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  • Motor And Ice Container Parts
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  • Refrigerator Door Parts
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  • Freezer Door Parts
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  • Dispenser Front Parts
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  • Unit Parts
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  • Control Parts, Optional Parts (not Included)
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Question and Answers

Q:

Kenmore Elite Model 106.57703704 Digital Display and Ice/water dispenser not operating. 10657703704 Kenmore Elite Side-by-side refrigerator

A:

Thank you for choosing SearsPartsDirect.com and being a valued member.  I can certainly understand how frustrating it can be when your dispenser is not working on your refrigerator.

It does sound like the control board. The control board controls the function of the dispenser. 

 
1. Unplug refrigerator or disconnect power.

2. Pull the pullout shelf out as far as it will go,
then slide the drip tray forward, and lift it
from the dispenser.
3. Remove the two screws from the dispenser
cover assembly and remove the pullout
shelf.
4. Pull out at the bottom and unhook the top
of the dispenser cover assembly from the
door.
5. Disconnect the dispenser cover 3-wire
connector from the user interface board,
and the ground wire connector from the
ground wire harness.


To remove the core board:
a) Remove the wire connectors from P1,
P2, P3, P5, P6, and P7.
b) Unclip the tabs at the top of the board,
and remove the shield and board from
the dispenser housing. NOTE: If the
tabs become damaged, secure the
board with two screws at the indicated
top corner locations.

To remove the user interface board:
a) With the back of the dispenser cover
assembly facing up, disconnect the ice
and water pad switch connectors.
b) Disconnect the user interface ribbon
cables from the user interface board.
To do this, lift the locking tabs, and pull
the cables out of the connectors.
c) Remove the four screws from the user
interface board, and remove the board
and its cover from the dispenser cover
assembly.
10. To remove the user interface:
a) Remove the user interface board (see
step 9).
b) Carefully lift one of the corners of the
user interface, and peel it off the dispenser
cover assembly.

You can also visit searpartsdirect.com for parts, diagrams, and repair information.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for your question. Have a great day.

SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact your local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Natasha12 -
Sears Technician
June 10, 2015
Q:

Water leaking from water dispenser. 10657703704 Kenmore Elite Side-by-side refrigerator

A:

Thank you for choosing SearsPartsDirect.com. I will be more than happy to assist you. I can understand any frustration you may have experienced with regards to your unit. Let’s see what we can do for you.

I’m showing with issues like this there could be a couple different issues. I would first try to bleed the water line of any air that may be in the line. If there is any air it will push the water out thru the dispenser. Take a pitcher and run the water out of the dispenser, filling up the pitcher twice.

Try and see if that corrects the problem. If not then the main issue would probably be the water valve might be sticking open. With a sticky valve then the water is going to flow until the valve eventually closes. 

Hope this information has helped you. If you are not comfortable doing this repair you can click here to schedule a technician or call toll free 1-800-469-4663. Again, thank you for choosing SearsPartsDirect.com.

SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact your local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.
 

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JeffwallaceIII -
Sears Technician
April 14, 2015
Q:

MY ICE PAD DOES NOT WORK GOOD PUSH HARD TO GET ICE ??? 10657703704 Kenmore Elite Side-by-side refrigerator

A:

Thank You for choosing Sears PartsDirect.com and being a valued member. It is unfortunate to hear that you are having issues with your refrigerator and I do understand your frustration. Glad to help out. I'm looking at your model number 10657703704 and from your description I would suspect that the separator assembly item 11 may be defective. I recommend having a service technician properly diagnose the problem. It may be an issue with a board that is causing the dispenser to fail. Here is a link that may help with additional troubleshooting. I trust this information will help you.

 

Thank you for choosing Sears PartsDirect.com.

 

SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact Sears for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

Read More
Sherman_G_Wallace -
Sears Technician
January 06, 2015

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