Model #10656986600 KENMORE Side-by-Side Refrigerator

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Question and Answers

Q:

Ice buildup on freezer evaporator 10656986600 Kenmore Side by side refrigerator

A:

Thanks for the inquiry and for being a valued member.

I am sorry to hear of the defrost issue you're experiencing with the unit. I know how frustrating that is.

Since you've replaced the defrost heater to no avail, I would suspect the issue is coming from the electronic defrost control or the defrost thermostat. The control is part number W10135901, and the defrost thermostat is 2321799. We would recommend having a service technician help assist with the diagnosis to make sure the correct part is ordered.

If you would feel more confident have a Sears Home Service technician help assist with the diagnosis/repair, you can call 1-800-469-4663, or click here to be directed to the page to set up service.

I hope this helps and thanks for using SearsPartsDirect.com. We appreciate your business. 

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Jeff Wallace Sr -
Sears Technician
March 18, 2015

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