Model #10656723604 KENMORE Side-by-Side Refrigerator

  • Cabinet Parts
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  • Refrigerator Liner Parts
    3 Results
  • Freezer Liner Parts
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  • Motor And Ice Container Parts
    3 Results
  • Refrigerator Door Parts
    3 Results
  • Freezer Door Parts
    3 Results
  • Dispenser Front Parts
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  • Air Flow Parts
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  • Control Parts
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  • Unit Parts
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  • Icemaker Parts, Optional Parts (not Included)
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Question and Answers

Q:

Refrigerator not cooling

A:

I know how important it is to have a good working refrigerator in the home so that you can keep your food nice and cold. I am sorry for the inconvenience and I did manage to find a link with a similar question. I hope this helps with your research while you wait for your expert response.

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Joseph P. -
March 26, 2013
A:

Thank you for your question. I can understand your concern about the fridge section not cooling. If frost is building up on the back wall in the freezer and if the fan motor is running, it will indicate a problem with the defrost system. You can turn the unit off for 24 hours to allow it time to defrost and then it will work ok for a few days until the frost builds back up. This would allow time to have it checked. Now, a good check that may help determine what the problem is will be to manually advance the unit into a defrost cycle. To advance the system into a defrost cycle the following must be done in the sequence listed. * Disconnect the power.* Turn the thermostat off and leave it off.* Reconnect the power.After a few minutes if the heating element does work and if you can hear a sizzling sound in the freezer, it will mean the defrost control board # W10135901 will need to be replaced. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further. If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services.  

 

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Scott D -
Sears Technician
March 27, 2013
A:

thanks Scott, I will try the procedure and let you know what the outcome is

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steve -
March 27, 2013
A:

Steve, I will be looking forward to hearing from you.

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Scott D -
Sears Technician
March 28, 2013
A:

Scott, tried the defrost procedure last night. I did not hear any sizzling sound. All i could hear was a gurgling sound, like the freon moving through the cooling tubes. Frost in freezer is not on the back wall, mostly concentrated on door and ice box door. restarted unit and checked for air circulation. Fan on freezer side was running but no air circulating into frig side via top vent.

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steve -
March 28, 2013
A:

Steve, this latest information would indicate the problem would be more from air leaking inside the cabinet than a defrost problem. Check the doors to make sure they are closing good and making a good seal. If there is a gap or gaps in the door gasket, a hair dryer can be used to smooth them out. Just be careful not to get the gasket too hot. Now, if there is no or very little air flow from the diffuser, open the freezer door and see if the air flow increases. If it does increase, it will indicate the return air vent is frozen. In this case, turn the unit off for 24 hours to allow it time to thaw. I hope this will help you.

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Scott D -
Sears Technician
March 28, 2013
A:

Thanks Scott, I will shut it off friday night when ill be home for the weekend, so i can clean up the water. i will let u know what the outcome is Steve

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steve -
March 28, 2013
A:

Scott, defrosted unit, and restarted its cooling frig side now and no sign of frost building building up so far. Thanks Steve

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steve -
April 02, 2013
A:

Steve, I hope it continues to work. Thank you for using Manage My Life.

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Scott D -
Sears Technician
April 05, 2013
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