Model #10656682501 KENMORE ELITE Side-by-Side Refrigerator

  • Cabinet Parts
    3 Results
  • Refrigerator Liner Parts
    3 Results
  • Refrigerator Shelf Parts
    3 Results
  • Freezer Liner Parts
    3 Results
  • Motor And Ice Container Parts
    3 Results
  • Refrigerator Door Parts
    3 Results
  • Freezer Door Parts
    3 Results
  • Dispenser Front Parts
    3 Results
  • Air Flow Parts
    3 Results
  • Control Parts
    3 Results
  • Unit Parts
    3 Results
  • Icemaker Parts, Optional Parts
    3 Results
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Question and Answers

Q:

light does not work and door is indicating door is ajar. 10656682501 Kenmore Elite Side by side refrigerator

A:

Thank you for choosing Sears Parts Direct. I will be happy to help with your refrigerator. Upon researching model 10656682501; when checking the door switch make sure the circuit is open when it’s pushed and the circuit is closed when it’s open. The other part would be the control board. Usually though there would be other issues occurring if it was the control board. Check both door switches to make sure the other one isn’t signaling that the door is open. Also check the continuity through the light sockets.

Thank you for choosing Sears. We appreciate your business. Have a great day.    

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Jeff Wallace Jr -
Sears Technician
January 25, 2015
Q:

Freezer Defrost not working, Fridge not cold.

A:

Thank you for your question. I'm sorry you are having this problem with the fridge. This type of problem is generally air flow related. A good first check will be to, feel the air flow out of the air diffuser, in the top left section of the fridge. If it feels weak, open the freezer door and see if the air flow increases. If it does increase, it will indicate the return air is frozen. In this case, turn the unit off for 24 hours to allow it time to thaw out. It would also be best to leave the door open. If the air flow does not change, check the back wall in the freezer for a thick frost accumulation. If this is taking place, it will indicate a problem with the defrost system. I'm attaching the information, to place this into the diagnostic mode. In step 6, which is the defrost mode, after a few minutes if the heating element works, it will indicate the control board # 2313177 has failed. It's available at Sears PartsDirect and sells for $92.19. If the element still won't work, some voltage checks will need to be made. If you have a meter and would like to make these checks, reply to this thread and I will be glad to assist you further.  

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Scott D -
Sears Technician
September 12, 2013
Q:

Non-functional ice maker

A:

I understand how frustrating is must be with the ice maker not working on your Refrigerator. I have taken the time to research on the Manage My Life website and have located similar information towards your issue. While you are waiting for a detailed reply from an expert I have attached the links below. Hope this helps!

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Priscilla V -
February 28, 2012
A:

Thank you for your question. I know it can be disappointing when the icemaker stops working. The information you received from Priscilla on the first link is correct. I'm attaching a picture of how to remove the icemaker to access the test terminals. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
February 29, 2012
A:

WARNING.....before you have SEARS to your home for repair/service you might want to reconsider after reading my post. BE AWARE OF FLAT RATE FEES! My ice maker on my Kenmore Refrig./Freezer stopped producing ice. I phoned for service and was explained about the $65.OO fee "just to come out" to diagnose the problem, which I was ok with. Upon arrival the service tech had it diagnosed in under 5 min. , which turned out to be the Module. I was given a price for a new vs rebuilt, which was alarming to say the least! $158.87 for a REBUILT module. I then asked the fee for installation....alarming as well. $217.75 (this included the tax AND the 65.00 service fee). I quickly did the math and realized it was $152.75 to install. At this point I asked the tech how long the job was going to take for this amount of money.....he LAUGHED and never appropriately answered my question and ultimately was my fault for not pursuing for the correct answer !!! After authorizing the job to be done, the tech went to his van for the part.....had the broken Module out and the "rebuilt" one installed in LESS than 10 MINUTES!!!! Total time involved, including diagnosis was UNDER 15 min. for a total bill of $376.62. With all said...we were grossly overcharged for services and after calling and emailing many different contacts, we were reimbursed for the $65.00 service fee and were explained about their "FLAT RATE FEE"...based on the JOB...NOT THE TIME!!!LOL Charging $152.75 for 10 minutes....SHAME ON YOU SEARS. We will never purchase another SEARS product again and others should think twice before utilizing their services. Your best bet....call a local repair service!

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Lisa Ramos -
April 04, 2012
A:

Hello Lisa Ramos. Thanks for that heads up on the current service pricing. Sears recently changed their flat rate pricing policies. They used to charge $130 for a trip and the labor to fix the problem. The current pricing structure for labor begins with a diagnostic trip of $65 to $75 in most areas. That initial trip fee can vary based on the geographic region and the type of appliance being repaired. For that initial trip fee, the appliance will be diagnosed and you will receive an estimate for the repair that includes parts and labor. The labor fee is not based on the time that the repair will take. It is based on the job that will be performed. I apologize for the Sears Technician laughing about the amount of time that the repair would take. That was inappropriate. I agree that you should be careful when scheduling service by Sears or any other service provider. If you are confident in your ability to perform minor repairs, I recommend that you visit our Manage My Life website and try to get some troubleshooting/repair advice before calling a technician. We always try to help you fix an appliance problem yourself when possible. We have a good success rate with most ice maker problems. There are times when a service technician is necessary. I am sad to hear that you will no longer be our customer. I hope that one day we can turn that situation around. If you ever need more help with an appliance, please allow us to help you through this website. We are always standing by to assist you. By the way, we will help you with any appliance, even if you did not buy it at Sears. Thanks.

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Scott D -
Sears Technician
April 05, 2012
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